Senior Retail Sales Associate - Key Holder

Job Title Senior Retail Sales Associate - Key Holder Job Overview As a Senior Retail Sales Associate at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations. This position is based in-store and requires flexible availability to work a retail schedule. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Customer service excellence Relationship building and rapport Sales engagement and upselling techniques Analytical thinking and problem-solving Team collaboration and contribution Self-leadership and personal accountability Effective communication and active listening Ability to manage concerns in a service-focused manner Preferred Competencies & Skills Experience in retail customer service Commission-based sales experience Ability to lead, motivate, and support teammates Familiarity with retail operations tools (tablets, CRM, etc.) Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks Competitive Medical, Dental, and Vision Insurance Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday 401(k) Profit Sharing Plan with a generous company match Employer-paid Life Insurance and Voluntary coverage options Pet Insurance and Legal/Financial Planning resources Tuition Reimbursement and scholarships for team members and dependents On-demand learning and professional development Employee Discount on Day 1 and additional merchant discounts Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications Ability to engage and serve customers in a fast-paced, sales-driven environment Track record of achieving personal or team goals Must be at least 18 years old to be considered for employment with Bob’s Physical Demands Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance Ability to stand, walk, bend, and reach for extended periods Must be mobile throughout the showroom and able to perform in-store tasks as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay: $16 hourly advance vs. commission, with uncapped earning potential and estimated annual earnings between $50,000–$75,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!