Area Service Manager

Job DescriptionJob DescriptionEssential Duties and Responsibilities:Manage three Branch Managers, three Service Supervisors, and 15 Service RepresentativesTravel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customersOversee all activities connected with customer service and retention including renewal agreement negotiationMaintain profitability and material control of routesManage revenue and growth from the current customer baseMember recruitment, development, and awarenessMaintain budget for the entire Service departmentComplete route assignment for new customers and re-routing to achieve maximum route efficiencyOversee Service department safety participationEnsure proper maintenance of fleetBack up for all positions within Service department as neededTypical work week of 45-55 hoursOther duties as assigned by the General ManagerQualifications and Requirements:Excellent communication skills, both written and oralSpecial attention to detail and accuracyAbility to manage responsibilities and team members with multiple tasks at the same timeSelf-motivated and structuredExcellent conflict resolution skillsStrong people skills as you will communicate with members at all levels of the organizationAssertive and tactfulExcellent problem solving abilityStrong negotiation skillsAbility to focus on building and maintaining relationships with customersMaintain active DOT physicalEducation, Training, and Experience:Bachelor’s degree in related field is preferredExperience in customer service or operations management requiredComputer literacyProficient in Microsoft Office, especially Excel, Word, and OutlookExperience working with a diverse group of individualsExperience developing and adhering to a budget and capital expenditures