Operations Director

Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service - to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

We are looking for a data-driven operational leader to oversee our Senior Production Team, Medical Management, and Reduction Departments. The ideal candidate will have a proven track record of identifying operational patterns, analyzing data, and coaching teams to improve performance based on KPIs.


This role goes beyond traditional meetings-it requires an engaged, hands-on leader who leverages real-time data to shape strategy, address challenges proactively, and develop action plans that enhance efficiency and drive results.


Key Responsibilities:

Data-Driven Decision Making

• Analyze operational performance metrics to identify patterns and opportunities for improvement.
• Implement KPI-driven coaching to optimize team productivity and results.
• Take ownership of data insights to drive strategic business improvements.

Operational Leadership & Team Management

• Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals.
• Provide hands-on leadership, coaching, and direct intervention when performance lags.
• Develop custom action plans for team members to improve efficiency and execution.
• Ensure all processes align with customer service excellence and the firm's mission.

Performance Optimization & Course Correction

• Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency.
• Establish accountability by implementing real-time monitoring of KPIs and output.
• Work proactively-not reactively-to correct inefficiencies before they escalate.

Cross-Functional Collaboration

• Partner with leadership and unit managers to align department goals with firm strategy.
• Lead high-impact initiatives that improve customer experience, efficiency, and profitability.

Results & Execution Focus

• This is not a passive leadership role-you will be expected to roll up your sleeves, analyze problems, and actively drive execution.
• Your success will be measured by data, efficiency gains, and real improvements in performance.

Qualifications

Minimum Qualifications:

• Experience in a law firm environment required (personal injury strongly preferred), with direct exposure to case operations (intake, case management, medical management, or settlements/reductions)
• Must be able to work on-site at our office in Miami Lakes Monday - Friday (9AM-5:30PM)
• Experience managing large operations teams (50+ indirect reports and 5+ direct reports) - 7+ years in operations management or performance-driven leadership roles in a high-volume, service-based environment
• Proven experience using KPIs and data to drive team performance, productivity, and accountability - Demonstrated ability to coach managers and drive performance improvement
• Strong analytical skills with the ability to identify trends and implement data-driven solutions - Hands-on, execution-focused leadership style (not purely strategic or advisory)
• Experience in high-volume case-based or client service operations required
• Fluency in English required; Spanish strongly preferred

Additional Information

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee's expense.
• Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
• Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.

Your talent, skills and experience will be rewarded with a competitive compensation package.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

#LI-JE1

Videos To Watch