Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Service Specialist serves as a highly visible point of contact for employees, clients, and visitors, delivering a white-glove hospitality experience throughout the workplace. This role is responsible for creating an exceptional experience by coordinating meetings, conference room services, catering, and workplace hospitality while ensuring every guest, employee, and client receives professional, seamless service. The ideal candidate thrives in a fast-paced, customer-focused environment, anticipates client needs, and is passionate about delivering outstanding service in a professional office setting.

Roles & Responsibilities

Meeting & Event Coordination

• Coordinate meetings and events to ensure a seamless experience for employees, clients, and visitors.

• Manage multiple conference rooms and event spaces while confirming meeting logistics with meeting hosts.

• Conduct walkthroughs of meeting spaces prior to events to ensure rooms are fully prepared.

• Coordinate meeting requirements, including room setup, catering, technology, and other workplace support services.

• Capture meeting details and customer requests to ensure successful event execution.

Hospitality & Client Experience

• Deliver a white-glove hospitality experience for employees, clients, and visitors.

• Welcome guests with professionalism and ensure they receive exceptional service throughout their visit.

• Check in with meeting organizers before events to confirm all expectations have been met.

• Anticipate client needs and resolve issues promptly while maintaining a high level of professionalism.

• Build positive relationships with employees, executive assistants, clients, and business leaders.

Catering & Conference Services

• Coordinate catering orders and oversee timely setup and breakdown.

• Ensure conference rooms are clean, organized, fully stocked, and presentation-ready throughout the day.

• Monitor meeting spaces and replenish supplies as needed to maintain a premium workplace experience.

Meeting Space Management

• Manage conference room reservations and verify room utilization.

• Reclaim unused meeting space when appropriate.

• Support efficient scheduling and utilization of conference rooms and event spaces.

Reporting & Communication

• Prepare daily meeting setup reports and weekly event schedules.

• Generate conference room utilization reports.

• Communicate upcoming meetings, events, and logistical updates with the workplace support team.

Knowledge, Skills & Attributes

• 2–3 years of experience in hospitality, hotels, restaurants, catering, event planning, luxury retail, or another customer service-focused environment.

• Experience supporting conference services, workplace hospitality, meetings, or events is preferred.

• Exceptional customer service and relationship-building skills with a hospitality-first mindset.

• Ability to thrive in a fast-paced environment while managing multiple priorities.

• Strong organizational skills with exceptional attention to detail.

• Proficiency with Microsoft Office, Google Workspace, and audio/visual technology.

• Professional appearance with excellent verbal and written communication skills.

• Ability to stand and walk for extended periods throughout the workday.

Qualifications

• Passion for delivering exceptional hospitality and customer service.

• Positive attitude with a strong work ethic and dependable attendance.

• Excellent attention to detail and organizational skills.

• Ability to multitask while adapting to changing priorities.

• Strong verbal and written communication skills.

• Sound judgment and effective problem-solving abilities.

• Ability to build positive relationships with employees, executives, clients, and visitors.

• Team-oriented with a willingness to support multiple workplace functions.

Schedule

• Employment Type: Full-Time

• Schedule: Monday – Friday

• Hours: 8:00 AM – 5:00 PM

Compensation

The compensation range for this role is up to $24 .00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will depend on the individual's location, skills, experience, and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#LI-MT1

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.