Treatment Care Coordinator

Overview Monarch Dental supported by Smile Brands believes the patient experience starts long before treatment begins. Our Dallas team is looking for an experienced, compassionate, organized, and relationship-focused Treatment Coordinator who can help patients feel confident and supported throughout their dental care journey. In this role, you’ll be the connection between patients and the clinical team—helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way. What You’ll Do Welcome patients with professionalism, warmth, and a positive first impression. Build trust with patients by helping them understand recommended treatment plans and next steps. Coordinate and schedule treatment appointments to support both patient needs and office flow. Verify insurance benefits and clearly explain coverage, estimated costs, and payment options. Assist patients with financing arrangements and help make treatment accessible. Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience. Follow up with patients regarding pending treatment and continuing care opportunities. Maintain accurate patient records and support day-to-day front office operations. Schedule (days/hours) Mon – Thurs 9‑5 pm Responsibilities Welcome patients with warmth, professionalism, and a positive first impression. Manage patient check‑in and check‑out processes efficiently and accurately. Schedule appointments and coordinate daily patient flow to support an exceptional office experience. Verify insurance benefits and assist patients with questions regarding coverage and payment options. Answer phones, respond to patient inquiries, and provide outstanding customer service. Support treatment acceptance by helping patients understand next steps and financial arrangements. Maintain accurate patient records and ensure confidentiality at all times. Partner closely with doctors, hygienists, and team members to deliver seamless patient care. Qualifications At least 1 year of experience in a dental, healthcare, or customer service environment (preferred). Knowledge of dental terminology and dental insurance processes (preferred). Strong communication and interpersonal skills with a patient‑first mindset. Highly organized with strong attention to detail and multitasking abilities. Positive attitude, professionalism, and ability to thrive in a team‑oriented environment. Experience with dental software systems is a plus. Preferred Qualifications Previous experience in a dental or medical office setting. Compensation $20–$22 per hour About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr