Senior ServiceNow Architect (WSD, EAM, Experience Mandatory)

Roles and Responsibilities:

• Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations .
• Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
• Design and govern Workplace Services including:
  • Space Management
  • Reservation Management
  • Workplace Visitor Management
  • Workplace Case Management
  • Employee Experience workflows

• Design and implement Enterprise Asset Management capabilities including:

• • Asset lifecycle management
  • Preventive and corrective maintenance
  • Work order management
  • Inventory and spare parts management
  • Vendor and contract integrations

• Define enterprise data architecture, integration strategy, and platform governance.
• Create HLD, LLD, architecture diagrams, and technical design documents.
• Lead architecture reviews, code reviews, and platform health assessments.
• Mentor developers, consultants, and technical leads across ServiceNow engagements.
• Collaborate with enterprise architects, business stakeholders, and delivery teams to ensure successful project outcomes.
• Drive platform modernization, upgrades, and adoption of ServiceNow best practices.

ServiceNow Expertise

• ServiceNow Architecture & Platform Governance
• Workplace Service Delivery (WSD)
• Enterprise Asset Management (EAM)
• ITSM, ITAM, CMDB, CSDM
• Service Portal / Employee Center
• Flow Designer & Integration Hub
• UI Builder & Workspace Framework
• Performance Analytics & Reporting

Technical Skills

• JavaScript, Glide APIs, Script Includes
• Business Rules, Client Scripts, ACLs
• REST/SOAP Integrations
• MID Server
• Azure, SAP, Oracle, Facilities Systems Integrations
• Data Migration and Transformation

Preferred Certifications

• ServiceNow CSA
• CAD
• CIS-ITSM
• CIS-ITAM
• CIS-Discovery / CIS-Service Mapping
• Certified Technical Architect (CTA) Preferred
• WSD and EAM implementation experience preferred