Shift Lead Manager

Job Description

Job Description

Position Summary:

The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Operator and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Lead shares in team leadership and collaborates with the Bakery Operator in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

 

Accountabilities/Duties:

• Delivers a strong guest experience by providing friendly, efficient service and supporting team engagement during shifts.
• Supports day-to-day bakery operations, including guest service, cake production, merchandising, and cleanliness.
• Assists with training new team members and provides guidance and support during shifts.
• Delegates tasks during shifts, ensuring team members understand priorities and expectations.
• Maintains product quality and service standards, ensuring compliance with food safety and company policies.
• Helps execute daily operational tasks such as stocking, basic inventory checks, and shift goals.
• Assists with fulfilling guest orders, including special orders and pickups.
• Participates in opening and closing procedures, including register handling and basic cash accountability.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Core Values and Leadership Competencies:

• Servant’s Heart
  • Goes above and beyond to support and develop the team and create a superior guest
  • Keeps the good of the team and guest ahead of personal interests or
  • Leads by example and displays humility and empathy for

· Spirit of a Champion

• Demonstrates an intense drive, a commitment to excellence and a passion to
• Seizes 100% ownership of responsibilities, with zero excuses for issues within direct
• Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve

· Genuine Connections

• Projects warmth, enthusiasm and optimism that attracts and energizes
• Builds positive, productive relationships and communicates often and
• Serves as a strong Cake Celebrity/Brand Ambassador in the local

 

Knowledge, Skills and Abilities:

• Strong guest service focus with the ability to communicate effectively and work well with others.
• Ability to guide and support team members during a shift and help maintain a positive work environment.
• Organized and able to handle multiple tasks in a fast-paced setting.
• Demonstrates basic problem-solving skills and good judgment during shift operations.
• Willingness to learn, take initiative, and grow into future leadership opportunities.

 

Education, Certifications and Work Experience Requirements:

• High school diploma or GED preferred.
• 1+ year of experience in retail, restaurant, or food service, preferably with some leadership or team lead responsibilities.
• A valid driver’s license is required due to the driving responsibilities associated with this role.
• Foodservice safety training certificate (or required to obtain within 30 days of employment).
• Basic comfort with technology and POS systems.

 

Work Availability:

Must have flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

 

About Nothing Bundt Cakes:

Dallas-based Nothing Bundt Cakes was founded in Las Vegas in 1997 by Dena Tripp and Debbie Shwetz and has grown to more than 800 franchised and corporate bakeries in 40+ U.S. states and Canada.

 

Each Nothing Bundt Cakes location is a working bakery, handcrafting Bundt Cakes with the finest ingredients, including real eggs, butter, and cream cheese. Our bakeries offer premium, high-quality bundt cakes in a variety of flavors and sizes such as bite-sized Bundtinis®, miniature Bundtlets and bundt cakes. Nothing Bundt Cakes also offers handcrafted cake decorations themed around holidays and celebrations throughout the year. They can be customized for any occasion, big or small, including birthdays, showers, weddings and graduations. To top it all off, bakeries offer a wide selection of retail items, including party supplies, décor and gifts, making Nothing Bundt Cakes the perfect one-stop shop for every celebration.

 

Nothing Bundt Cakes is committed to building a team of bakery owners and team members who embody the joy-filled brand. This commitment has resulted in numerous industry accolades, including recognition on Entrepreneur’s Franchise 500 List , Franchise Business Review’s Hall of Fame for Top Franchises , and Franchise Times’ Fast and Serious, as well as being named America’s Most Loved Brand for two consecutive years. The Nothing Bundt Cakes network of bakeries is 90% franchisee owned.