PARTS COUNTER SALES

Job Title: Parts Department Specialist

Performs responsible work ordering and purchasing parts for a large facility. This individual is responsible for maintaining a parts inventory and all pertinent records. Duties involve working with internal and external customers and with several technicians. Work is performed under general supervision.

Role and Responsibilities:

• Greet and assist walk-in customers.
• Answer all incoming calls and emails from customers for the Parts Department.
• Look up parts for customers in appropriate catalogs and websites.
• Handles the parts and equipment request and issues those items to the customer.
• Pulls parts and positions them on the hold shelf and communicates it to the customer.
• Will need to pull parts and prepare them for shipping to customer.
• Prepares and creates Purchase Order request for the customer's part request.
• Maintains a Purchasing file for all orders.
• Check all incoming packing slips and invoices for ordered parts within the department.
• Responsible for maintaining parts and displays for the showroom.
• Will assist Warehouse personnel with Monthly PM's.
• On occasion will need to load equipment or parts for the customer onto their vehicles.
• Will need to assist on sourcing some parts for PM's, sales, service, and customers.
• Order out of stock items.
• Assist with performing cycle and inventory counts.
• Runs and maintains a weekly open sales order report.
• Maintains the trouble list report for the parts department.
• On occasion will need to assist the Service Parts team with the Technicians.
• Will be expected to maintain a clean and safe area.
• Expected to participate in training programs provided by ACS.

Qualifications and Education Requirements:

• High school diploma or GED certificate.
• 2-years minimum experience in parts
• Use of hands/fingers or feel during normal job requirements.
• Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working.
• Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.)
• Required to work in areas of extreme temperatures due to weather conditions and operating equipment.
• Ability to climb various equipment and ladders, lift and carry tools and components weighing up to 50 lbs.
• Requires forklift operation.
• Military experience and training with honorable discharge a plus.