Application Support Analyst

General Electric Credit Union (GECU) is a not‑for‑profit, member‑owned full‑service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. GECU prides itself on maintaining quality service, being an employee‑friendly workplace, and developing our team members while teaching them the skills needed for career advancement. Overview The Application Support Analyst will focus on day‑to‑day support, configuration, and operational health of business applications and automation platforms. The Analyst serves as a platform steward—ensuring systems are configured correctly, operate reliably, support business workflows as intended, and produce expected outcomes. Essential Responsibilities Day‑to‑day operational support for assigned business applications, automations, and workflows Configure and maintain application settings, workflows, and business rules based on business requirements, best practices, and vendor recommendations Troubleshoot application and configuration issues, including errors, failed outcomes, workflow failures, and automation exceptions Monitor application stability, behavior, and outcomes to identify errors, trends, and reliability concerns Perform impact analysis for configuration and workflow changes prior to implementation Follow established change management protocols Coordinate with vendors on defects, configuration issues, upgrades, and platform changes Document application configurations, workflows, dependencies, and known operational behaviors Partner with business stakeholders to understand operational needs and translate them into configuration changes or support actions Perform post‑change validation to confirm configurations and automations are functioning as expected Support release management activities related to vendor updates and configuration changes Assist Quality Assurance and UAT efforts by providing environment, configuration, and application context Validate integration touchpoints at the configuration and workflow level Support audits by providing configuration documentation, validation evidence, and explanations of system behavior Stay current with industry trends, vendor offerings, and best practices in application support Education and Experience High School diploma or GED required; Bachelor’s degree in Computer Science, Information Systems, or related field preferred 3‑5 years of experience in a similar role Proven experience supporting and configuring multiple business applications Knowledge, Skills, and Abilities Experience with administration and configuration of a variety of applications, including low‑code and no‑code platforms Excellent communication and interpersonal skills Knowledge of client/server and cloud‑based applications Ability to learn quickly and adapt in a dynamic environment Understanding of data privacy and security best practices Understanding of Financial Industry products and services Ability to work independently and collaboratively in a fast‑paced environment Benefits Health, Dental, and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and you may take your birthday off (paid) 401(k) retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities and professional development Volunteer opportunities – earn additional PTO hours On‑site clinics for vaccines and mammograms General Electric Credit Union is an Equal Opportunity Employer. #J-18808-Ljbffr General Electric Credit Union