Customer Service Associate
Wegmans
Service Desk Ambassador
Location: 200 Boylston Street Chestnut Hill, MA 02467
Availability Requirement for this role: Morning, afternoon, evening (includes weekends).
Age Requirement: Must be 18 years or older
Time Type: Full time
Pay Range: $18 - $19 / hour
Why Work Here
Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.
Job Description
At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you'll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you'll guarantee each customer has a positive experience as they end their shopping trip at Wegmans!
What will I do?
- Engage customers in friendly conversation while making eye contact and smiling
- Proactively offer additional assistance or services and thank the customer for shopping at Wegmans
- Properly bag items to ensure products arrive at their destination in the condition they left the store
- Partner with departments to ensure questions are answered and problems are resolved
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