Senior SQL Technical Support Representative: Financial Crimes

Overview

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you\'ll join us. We can\'t do it without you.

Jack Henry’s Financial Crimes Solutions team is growing fast, and we are seeking a Senior Technical Support Representative to provide ongoing support for clients using our cutting-edge fraud prevention and compliance solutions. The Senior TSR will deliver top-tier technical assistance and ensure clients can maximize the potential of our solutions. The ideal candidate is a tech-savvy, customer-focused, senior-level Technical Support professional who is proficient in SQL and cloud platforms. The Senior TSR will provide critical post-implementation support, troubleshoot complex technical issues, manage data processes, and ensure clients experience seamless day-to-day operations. SQL expertise is essential, as this hire will be responsible for writing custom queries, analyzing data discrepancies, and optimizing system performance.

Geographic and Sponsorship Details

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Charlotte, NC; Birmingham, AL; or Louisville, KY.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Responsibilities

• Monitors daily extract, transform, and data load processes for customers
• Works to resolve issues promptly to ensure data accuracy and completeness
• Provides troubleshooting and issue resolution via case or phone according to service level standards
• Collaborates with internal Jack Henry partners and customers to resolve issues
• Adheres to documented departmental and corporate standards
• May perform other job duties as assigned

Requirements

• 6 years of experience in a technical support role
• 4 years of experience writing queries for research in SQL Server or PostgreSQL
• 2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies
• Experience researching, analyzing, and resolving complex problems
• Excellent communication, customer interaction, organizational, and time management skills
• Ability to serve in an after-hours on-call rotation

Nice to Have

• Experience working in fraud or AML compliance within a financial institution
• Experience working with bank or financial data and data relationships
• Bachelor\'s degree in a technical discipline
• Experience with network troubleshooting

Why Jack Henry?

When you join Jack Henry, you become part of a culture that believes in doing the right thing, doing whatever it takes, and having fun. We recognize the value of our associates and believe much of our company\'s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental, and financial well-being of our people.

Culture and Responsibility

Culture of Commitment. Ask our associates why they love Jack Henry, and you\'ll hear that our culture is exceptional. We do great things together and rise to meet challenges. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education and training, to all persons regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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