Communications Attendant

Job Overview Maintains and enhances agency communications by responding to and directing customer inquiries; greeting and directing visitors; providing information; and interacting with and assisting a variety of internal and external customers. Assists customers by placing and receiving telephone calls, directing calls to appropriate parties utilizing knowledge of agency functions, facilitating the most accurate resolution to caller/visitor questions, avoiding unnecessary transferring of calls, and handling emergency situations. Gathers information by placing calls and recording responses to be utilized in referral of future calls; updating referral lists and telephone numbers; and keeping abreast of agency functions. Welcomes and directs visitors by determining appropriate resource/response, maintaining visitor log, and ensuring that the responding party meets with the visitor. Provides information by determining the nature of the request and appropriate referral resource, responding according to standard practice, and accepting packages and mail. Enhances agency operations by opening, stamping, and forwarding mail; assisting with mass mailings; duplicating documents; typing lists or envelopes; and providing other routing clerical assistance. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner. Qualifications Knowledge, skill and mental development equivalent to completion of 4 years of high school and 1 year of general clerical experience or an equivalent combination of training and experience. Working knowledge of switchboard operations/procedures. Working knowledge of telephone etiquette and public relations. Clear diction and the ability to interact tactfully with people in difficult situations. Ability to remain calm in an emergency or crisis situation. Requires the ability to work rapidly and accurately in a repetitive environment. Attendance is an essential function of this position. Position requires in-office attendance. #J-18808-Ljbffr