Member Experience Associate

M & E FIT LLC

Job Description

Position Overview

As a Member Experience Associate (MEA), you are the heart of our studio. You will be the first and last impression for every member—creating a welcoming, high-energy, and supportive environment. This role is perfect for someone who thrives in a fast-paced setting, loves connecting with people, and is passionate about health and wellness.

Key Responsibilities

Greet and check in members with a warm, positive attitude
Deliver exceptional customer service and build genuine relationships
Educate prospective members on memberships, promotions, and studio offerings
Assist with sales and membership sign-ups (including Founding Memberships)
Maintain studio cleanliness and organization (lobby, retail, locker areas)
Support class transitions and ensure a seamless member experience
Answer phones, respond to inquiries, and assist with scheduling
Promote studio events, classes, and community engagement
Handle transactions and maintain accurate records

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Vacancy posted 9 days ago

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