Content Operations Specialist

Role Description

The Content Operations Specialist serves as a key operational leader within the Product & Technology team, responsible for the end-to-end publishing, organization, and presentation of content across all digital platforms. This role ensures that all content is accurately published and aligned with product strategy and ministry objectives.

Reporting to the Principal Product Manager, the Content Operations Manager works closely with product, design, engineering, and localization teams to deliver a seamless and engaging content experience across mobile, web, and connected TV platforms. This individual owns the systems and workflows that power content delivery, ensuring consistency, efficiency, and scalability.

The ideal candidate is highly detail-oriented, operationally excellent, and comfortable managing complex content pipelines. They bring strong judgment in content presentation and thrive in environments where precision, organization, and cross-functional collaboration are critical.

Key Responsibilities

• Content Publishing & Management
  • Oversee the end-to-end publishing process for all video content, including metadata, subtitles and audio tracks, thumbnails, and associated assets.
  • Ensure content is accurate, complete, and published on schedule across all platforms.
  • Maintain high standards for metadata quality, consistency, and completeness.
  • Manage content updates, corrections, and re-publishing as needed.
• Content Promotion
  • Own the creation, organization, and ongoing management of content rails within the application.
  • Collaborate with product and marketing teams to optimize content placement and discoverability.
  • Ensure content presentation aligns with product strategy and user experience goals.
  • Continuously refine placement and linking approaches based on performance insights and stakeholder input.
• CMS Ownership & Workflow Optimization
  • Serve as the primary owner of the content management system (CMS) and related tooling.
  • Define and improve workflows for publishing, editing, and maintaining content.
  • Establish validation rules, governance standards, and best practices within the CMS.
  • Partner with engineering and product teams to enhance CMS capabilities and usability.
• Cross-Functional Collaboration
  • Partner closely with localization, QA, product, and engineering teams to ensure content readiness and quality.
  • Communicate publishing timelines, risks, and dependencies to stakeholders.
  • Support marketing and ministry teams with content-related initiatives and campaigns.
• Content Lifecycle Management
  • Manage content scheduling, including publish and unpublish timing.
  • Maintain oversight of content versions, updates, and archival processes.
  • Ensure compliance with content availability windows and organizational standards.

Qualifications

• Customer Service: Demonstrates responsiveness and attention to internal and external stakeholder needs.
• Integrity: Ensures accuracy and consistency in all content operations.
• Collaboration: Works effectively across teams to deliver high-quality outcomes.
• Communication: Clearly communicates timelines, updates, and issues.
• Adaptability: Adjusts quickly to changing priorities and content needs.
• Attention to Detail: Maintains high standards of accuracy and quality.
• Organization & Planning: Manages multiple workflows with precision.
• Independence: Executes responsibilities with minimal supervision.

Requirements

• Experience working with content management systems (CMS) and digital publishing workflows.
• Strong understanding of metadata structures, content organization, and taxonomy.
• Familiarity with video platforms, streaming workflows, and asset management.
• Ability to manage complex operational processes across multiple platforms.
• Experience working with mobile, web, and/or connected TV platforms preferred.
• Bachelor’s degree or equivalent experience preferred.
• 4–6 years of experience in content operations, digital publishing, or related roles.
• Experience working in media, streaming, or content-driven platforms strongly preferred.
• Demonstrated ability to manage high-volume content workflows with accuracy and efficiency.
• Experience in non-profit, faith-based, or mission-driven organizations a plus.

Physical Demands/Working Conditions

• Office setting with a forty-hour (+) workweek. This position preferably works out of our Colorado Springs headquarters - remote consideration.
• Frequent sitting and use of standard office equipment.
• Ability to lift approximately 15-20 pounds.
• Ability to hear phone calls and clearly communicate verbally.
• Strong visual acuity to review complex interfaces, architecture diagrams, and code.
• Manual dexterity to operate a keyboard, mouse, and related tools.
• Ability to manage multiple projects simultaneously under varying deadlines.
• Capacity to participate in video conferences and virtual collaboration sessions.
• Excellent concentration, attention to detail, and verbal and written communication abilities.

Our Beliefs, Culture, and Commitment

At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual's capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team with people from all backgrounds. We believe that varied perspectives—across race, ethnicity, life experience, age, and gender—enrich our ability to share the story of Jesus with the world and help everyone, everywhere, experience the authentic Jesus.