Help Desk Specialist

Help Desk Specialist The Waldinger Corporation | Des Moines, IA Office For more than a century, The Waldinger Corporation has designed, built, and maintained the building systems that keep our clients' facilities running. Behind that work is a technology team that keeps our people and our clients connected, and we're looking for a Help Desk Specialist to join us. Description Help Desk Specialist The Waldinger Corporation | Des Moines, IA Office For more than a century, The Waldinger Corporation has designed, built, and maintained the building systems that keep our clients' facilities running. Behind that work is a technology team that keeps our people and our clients connected, and we're looking for a Help Desk Specialist to join us. This role suits a problem-solver who enjoys being the first call when something breaks and the person who gets it working again. If you like fixing technical issues, communicating clearly with end-users, and supporting teams across a growing company, you'll fit right in. What You'll Own Front-Line Support: Be the first point of contact for client and internal technical issues. Resolve what you can, and route and ... Ticket Resolution: Keep end-users informed on open tickets, guide them to fast resolutions, and follow up accurately within department timelines. Hardware & Software Support: Install, configure, and manage desktop and mobile software. Handle version updates, track inventory and licenses, and troubleshoot hardware and software issues remotely. Documentation & Reporting: Record needs, requests, issues, and solutions as you go, and report regularly on completed work and the status of your assigned tasks. What You Bring 3–5 years of technology support experience Associate's degree in a technology area or related field Strong communication skills and a client-first approach to troubleshooting Ability to travel occasionally What You'll Get Paid holidays and paid vacation Health, dental, and vision insurance, plus a 401(k) with company match and profit-sharing Health club reimbursement and a wellness plan with lifestyle spending account Tuition reimbursement, continuing education, and clear advancement opportunities Term, AD&D, and dependent life insurance, plus prepaid legal services Real growth potential with a stable, century-strong company The Waldinger Corporation is an EOE, including disability/vets. The Waldinger Corporation participates in E-Verify. #J-18808-Ljbffr