Care Coordinator (Care Coordinator II)

Care Coordinator (Care Coordinator II) US-OR-Portland Department Overview This is a clinical role that is vital in supporting the work of the nurse coordinators and physicians and Advanced Practice Providers within the Knight Cancer Institute through independently performing a variety of clinical administrative and technical functions. The Care Coordinator performs activities that are system-focused, ensuring the care is seamless across providers and the care continuum. Care coordination is the task of bridging gaps between facilities, specialists, labs, community resources, and primary care. This position coordinates and manages all the non-nurse patient caseloads, working with the providers on clinic day by providing clinical support with order entry, coordination of appointments for pre-transplant and post-transplant appointments and procedures to a specialized patient population. This position reviews patient records with the provider in order to provide coordination of the patient needs during clinic visit and through the episode of cancer treatment. The incumbent takes direction from nurse coordinators and physicians but must use independent judgement in implementation of those directions. The incumbent helps to build and maintain good working relationships with the internal institutional departments that provide services to the Knight Cancer Institute patients. Function/Duties of Position Patient management - Responsible for coordinating and managing the non-nurse aspects of the patient’s clinical care process. Reviews the plan of care to ensure it is being executed correctly. Works with the provider in clinic by providing support with order entry, AVS preparation, medication refills and provides non nursing support and education to the patient and family. Places lab and scheduling orders and follows up with patient to communicate appointment time. Monitors the Epic inbox for messages that need attention from the patient, providers, and RNC and handles messages within certification scope. Monitors Epic for refill requests and manages appropriately. Provides education and documents patient glucose meter use and pulse reading. Performs authorizations and refill requests. Care coordination - Ensures patients follow through with outside referrals to other specialties, labs and diagnostic imaging. Coordinates hospital admission and cell collection with inpatient and ancillary services needed for the bone marrow transplant patient and donor. Communication - Provides program information and education to patients, family members, and referring physician office staffs. Participate in multidisciplinary patient conferences, providing information on patients’ status to support decision making related to patients’ process. Acts as communication link with physicians, referring physician offices, inpatient team, and the Ambulatory Oncology clinic. Provides accurate patient information. Respond to voice mail and email messages based on priority of patient process but with no more than two-day turnaround time for response. Attends MD/department team meetings as appropriate. Triage and responds to patient question in MyChart, phone call, email, and fax in regard to scheduling or care issues within scope or escalates to RNC. Documentation/Data Management - Document legibly, concisely and completely to ensure that others can accurately assess the status of patients’ progress by reviewing that documentation. Use established checklists and sign-out procedures appropriately. Participate as assigned with database input. Monitors the active department tracking tools and provides real-time updates. Initiate and implement processes to facilitate new protocol implementation and tracking tools. Program Coordination - Responsible for tasks such as arranging satellite clinics, working with TC and RNC to ensure patient results and orders are completed, monitored and updated in EPIC. Attends weekly huddles with provider and RNC to develop and review plan of care with care team. Ordering and scheduling ancillary services and procedures and communicating to the patient. Other tasks and duties as assigned. Required Qualifications Three years’ experience in a hospital or hospital based clinic setting, AND High School diploma or equivalent, AND Positions with in person patient care: BLS certificate within 30 days of hire or prior to independent practice, whichever comes first, AND One of the following four: Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR Successful completion of a formal medical services training program of the United States Armed Forces, OR Current Oregon Emergency Medical Technician (EMT) license (basic or advanced) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR Current Oregon Practical Nurse License OR For dental school hires only as an alternative to qualifications 1-4: Completion of a Dental Assistant training program and successful completion of the DANB exam For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN or Dental Assistant qualification are exempt from this requirement.) MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include: The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.) The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.) The National Center for Competency Testing, awarding the National Certified MA (NCMA.) The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.) Any applicable certifications or licensures must be maintained for the duration of employment. In addition to receiving the appropriate certification noted above, Medical and Dental Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate. Ability to work independently and as a member of the team, including leadership. Knowledge of patient flow and back office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills, including displaying and interpreting data. Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point. Ability to manage time sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs. Demonstrated knowledge and attention to the needs of Special Needs patients and their caregivers and families. Preferred Qualifications Experience with Epic and Cadence (scheduling module). Additional Details This position works in an extremely fast-paced and hectic environment with many interruptions, multiple demands, and conflicting priorities. This position works with people at all levels of the organization and interacts with numerous internal OHSU departments and external customers (referring physician offices). The office setting is small relative to the number of staff using it. It creates the need to be able to deal with phone noise, many simultaneous conversations and frequent interruptions. Work schedule is five days a week; 8 hours per day. Requires the ability to stay longer than normal work hours for the patient review meeting on every other week basis. This position requires the ability to sit, stand, and walk quickly throughout the hospital campus buildings, and to walk back and forth from office to clinic many times each day. Heavy use of phone, personal computers, and OHSU's electronic medical record systems. Requires communication in a respectful, caring and non-judgemental manner. Equal employment opportunity, including veterans and individuals with disabilities.

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