Assistant Community Manager

Job Description

Job Description

Position Summary

Epic Asset Management is seeking an enthusiastic and detail-oriented Assistant Community Manager to support the success of our multi-family residential communities. This role is vital in assisting daily operations, providing outstanding resident service, and ensuring financial and operational goals are met. As a key team member, the Assistant Community Manager partners with the Community Manager to foster a thriving and inclusive community, aligning with Epic's mission to provide sustainable, workforce housing.

Key Responsibilities

Financial Management

• Collect and process rent, fees, and deposits, maintaining accurate resident records and performing daily reconciliations.
• Assist with creating and monitoring budgets, tracking expenses, and supporting financial reporting.
• Manage delinquencies by issuing notices, coordinating payment plans, and enforcing lease terms in compliance with policies.

Resident Relations

• Deliver exceptional resident experiences by promptly addressing concerns and fostering a sense of community.
• Coordinate and participate in resident events, creating engaging activities to promote retention and satisfaction.
• Conduct property tours, respond to inquiries, and assist with leasing efforts to maintain high occupancy levels.

Property Operations

• Support the Community Manager in overseeing daily property operations, ensuring adherence to company policies and standards.
• Process move-ins and move-outs, including inspections, lease reviews, and deposit reconciliations.
• Collaborate with maintenance teams to address service requests and maintain property condition.

Administrative Excellence

• Utilize property management software (e.g., Yardi, OneSite, or similar) to manage records, generate reports, and track key metrics.
• Review and process vendor invoices, ensuring timely approvals and compliance with budget guidelines.
• Prepare and file resident communications, lease documents, and other critical paperwork with accuracy and efficiency.

Qualifications & Skills

Required

• Minimum of two years of property management experience or equivalent.
• Proficiency in property management software (e.g., Yardi, OneSite, or similar) and Microsoft 365.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Excellent communication skills, with a focus on delivering outstanding customer service.

Preferred

• Experience with financial reporting, budget monitoring, and leasing operations.
• Knowledge of fair housing laws and local regulations.
• High school diploma or equivalent; higher education or certifications are a plus.

Why Join Epic Asset Management?

• Heritage of Excellence : Since 1962, Epic has been committed to providing workforce housing in the Puget Sound Market.
• Growth Opportunities : Ongoing training and development programs to advance your career.
• Competitive Benefits : Robust compensation package, including housing discounts and performance incentives.
• Inclusive Culture : Be part of a team that values diversity, collaboration, and innovation.

At Epic Asset Management, we believe in investing in our people. Whether you're just starting your career or looking to grow, we're here to support your journey. Join us in creating extraordinary living experiences for our residents.

Epic Asset Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to make a difference in the property management industry, join our team and grow with us!

Your employment is subject to our completion of a standard background check and drug test.