Associate Director, Product Management

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The Associate Director, Product Management leads the Product Management function for Associate Technology Experience (ATX), developing product talent and strengthening the practices, capabilities, and operating model needed to deliver measurable associate and business outcomes. This leader guides Product Managers in discovery, prioritization, roadmap development, data-driven decision-making, and product performance measurement.

Working across Engineering, Design, Research, Analytics, Operations, and other partners, the Associate Director improves how product teams identify opportunities, prioritize investments, and deliver value. Success is measured by stronger product teams, better product decisions and outcomes, and a more mature and effective Product Management organization.

The Associate Director, Product Management leads the Product Management function for Associate Technology Experience (ATX). This role is responsible for developing product talent, strengthening product management capabilities, and improving how teams use customer insights, experience data, and performance measures to deliver measurable outcomes for associates and the business.

Leading a team of Product Managers, this leader establishes and advances the practices, expectations, and operating model that enable high-quality discovery, roadmap development, product decision-making, and outcome measurement across the ATX product portfolio. The successful candidate brings experience leading Product Managers, improving product management practices, and building high-performing product organizations that use customer insights and data to make better product decisions.

Working closely with Engineering, Design, Research, Analytics, Operations, and other cross-functional partners, the Associate Director improves how product teams identify opportunities, prioritize investments, measure outcomes, and deliver value for associates. Success in this role is defined by stronger product teams, better product decisions, improved product outcomes, and a more mature and effective Product Management organization.

Key Responsibilities

• Lead the Product Management function for Associate Technology Experience (ATX), establishing clear expectations, standards, and accountability for the product team.

• Develop, coach, and grow a high-performing team of Product Managers through hiring, performance management, mentorship, and career development.

• Improve the quality and consistency of product discovery, roadmap development, prioritization, and product decision-making, ensuring teams focus on the highest-value opportunities for associates and the business.

• Advance product management maturity by defining and evolving product practices, operating mechanisms, governance, and ways of working that improve effectiveness, transparency, and organizational alignment.

• Strengthen the integration of customer research, experience measurement, analytics, operational insights, and market trends into product decisions, prioritization, and investment recommendations.

• Establish and continuously evolve the product performance framework for ATX, defining outcome measures, product health indicators, adoption metrics, customer experience signals, and operational measures.

• Strengthen product go-to-market and lifecycle practices by ensuring new capabilities are effectively communicated, customer impacts are understood, adoption strategies are defined, and product value is clearly demonstrated.

• Partner closely with Engineering, Design, Research, Analytics, Operations, and other cross-functional leaders to align priorities, inform tradeoff decisions, and improve product outcomes.

• Provide product leadership and recommendations that inform strategic planning, roadmap direction, and organizational priorities while ensuring product teams remain aligned to ATX objectives.

Required Qualifications

• Bachelor's degree.

• 8+ years of progressive experience in Product Management, including responsibility for product discovery, roadmap development, prioritization, stakeholder alignment, and measurement of customer and business outcomes.

• 3+ years of people leadership experience, including coaching, performance management, talent development, and building high-performing teams.

• Experience leading Product Managers responsible for enterprise technology products, services, or platforms, including products that are configured, integrated, or enabled through third-party technologies and vendor solutions.

• Demonstrated success advancing product management maturity through the development of product practices, operating models, governance, performance measurement, and talent capabilities.

• Experience building and scaling product organizations that use customer insights, experience data, analytics, and outcome measures to inform product decisions and prioritization.

• Demonstrated ability to define, monitor, and use product health metrics, adoption measures, customer experience indicators, and business outcomes to evaluate performance and guide investment decisions.

• Experience partnering with Engineering, Design, Research, Analytics, and Operations leaders to align priorities and improve product outcomes.

• Proven ability to influence stakeholders and build alignment across complex, matrixed organizations.

• Strong strategic thinking, problem-solving, and decision-making skills with the ability to balance customer needs, business objectives, operational considerations, and technical constraints.

• Exceptional written, verbal, and executive communication skills.

Preferred Qualifications

• Experience managing enterprise technology products, employee experiences, digital workplace capabilities, or internal-facing product portfolios, including products and services enabled through vendor platforms, commercial software, or third-party technology ecosystems.

• Experience with service management, knowledge management, employee support, onboarding, productivity, or workplace technology experiences.

• Experience introducing, scaling, or managing AI-enabled products, copilots, intelligent assistants, or enterprise productivity technologies.

• Experience establishing or leading Product Operations capabilities, including product planning, governance, product performance measurement, and portfolio visibility.

• Experience working within large, highly matrixed organizations where product success depends on influencing stakeholders across multiple business and technology teams.

• MBA or advanced degree in Business, Technology, Product Management, Human-Centered Design, or a related field and/or experience.

Use your skills to make an impact

Typically requires Bachelor’s Degree or equivalent, 6+ years of product management and 3+ years of management experience.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$138,900 - $191,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our