Sr. Quality Assurance Associate

Overview About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. General Description: Reporting to the Manager of Operations Support (MOS) of the Quality Assurance (QA) Team, the Sr. QA Associate will be responsible for providing the highest level of customer service to corporate and field office employees. The Sr. QA Associate is responsible for maintaining PeopleSoft data integrity and partnering with field offices to ensure the accuracy of billing and payroll data. The Sr. QA Associate is proficient in the day‑to‑day (billing and payroll) issues, operational policies and procedures, and the PeopleSoft system as it pertains to day‑to‑day processes. He/She will act as an escalation point for the team, corporate and field office employees. Responsibilities Responsible for maintaining PeopleSoft data integrity and partnering with field offices to ensure the accuracy of data Support liaison for general field office questions and processes, including but not limited to corporate and field policies, payroll, PeopleSoft issues, spread and commissions Audit contractor payroll for assigned field offices to ensure paycheck and expected spread accuracy Provide training and education to the field offices based on audit results as needed with the QA Associates. Day‑to‑day support, coaching and development of QA Associates regarding processes and account management. Assist in the on‑boarding of new QA Associates. Maintain the accuracy of on‑boarding documentation and job aids as needed. Act as an escalation point for the team, corporate and field office employees. Complete assigned reports/audits accurately and timely. Proactively research, problem solve, design and implement new and improved processes and policies based on results and/or trends with Other areas as assigned or determined. Qualifications Required Education and /or Experience: In the QA role for at least 6 months. Microsoft Office advanced experience – use of Word, Excel, Power Point and Outlook. Strong written and verbal communication experience with all levels of an organization. Proficient knowledge of QA processes and procedures required. Demonstrated experience in time management, organization and communication. Required Abilities and / or Skills: Must have a strong attention to detail. Strong written and verbal communication skills. Strong ability to delegate tasks and manage timelines. Ability to handle multiple tasks concurrently. Demonstrated time management skills. Compensation 21.63 - 26.92 USD Hourly, bonus paid quarterly The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law posterclick here. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors. City and County of San Francisco Qualified applicants with arrest or conviction records will be considered for employment in accordance with the SanFrancisco Fair Chance Ordinance and the California Fair Chance Act City of LA Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act. #J-18808-Ljbffr TEKsystems