Retail Banker II

Job Location Fort Worth, Texas, United States Scope/Contacts Individual has very frequent contact with customers, bank employees, store employees and other banks. All contact is either face‑to‑face, by telephone or written correspondence. Results of work are reviewed, and performance is measured against specific goals. Essential Functions Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records. Incumbent completes sales tracking on all customers served. Must complete self‑directed sales training within twelve months, which includes a test. Incumbent must rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters. Handle check orders. Other duties as assigned. Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation. Minimum Qualifications College degree or twelve months’ customer contact and sales experience required. Banking experience preferred. High school diploma or GED. This position requires communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate. Courteous, professional demeanor along with ability to handle multi‑tasks is essential. Commitment to providing "unexpected" customer service is required. Knowledge in bank regulations, policies and procedures preferred. Must be able to type 45 wpm accurately. Proficient with 10‑key by touch. Word, Excel, and Outlook experience. Must be able to work flexible hours and/or extended hours as business requires. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr First Financial Bank Texas