Customer Coordinator IT

Job Description

Job Description

Create personal relationships with our clients, gather service information, inputs tickets, coordinate and follow-up to ensure our customers are satisfied.

Customer Service

• Create rapport and line of communication with the customer. Our business philosophy is to have personal relationships with our clients while providing outstanding service.
  
• Provide Customer Service for clients throughout the nation including creating tickets, deploying contractors, following up on resolution, closing tickets and communicating with the client.
  
• Maintaining ICS data integrity in the ICS business system.
  
• Troubleshooting of basic issues over the phone for the client including registering phones and resetting passwords.
  
• Follow-up with customers to ensure they are satisfied with the service and that the problem was resolved.
  

Requirements

Required Job Skills

• Friendly and professional
  
• Ability to stay calm in stressful environments
  
• Organized, thorough and persistent
  
• Proficient in Microsoft Word and Excel
  
• Organized and comfortable on Windows OS, computers and business systems.
  
• Technically inclined with a general understanding of how computers and networks work
  
• Ability to amiably assist non-expert end-users
  
• Ability to multitask in a fast-paced environment
  
• Effectively communicate oral and written with management and internal staff members
  
• Ability to create and present reports to upper management
  

Preferred Qualifications

• College graduate, preferably with a background or coursework in IT
  
• Some working IT knowledge — this person will be the first line of customer interaction and will handle basic troubleshooting before looping in a technician
  

Benefits

Benefits:

• 401(k)
  
• Dental insurance
  
• Flexible schedule
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Vision insurance