Retail Operations Lead
PetSmart
PetSmart does Anything for Pets – JOIN OUR TEAM!
Retail Operations Lead
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
- Paid Weekly
- Health & Wellness Benefits
- 401k Plan with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities
Job Summary
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
- Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
- Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
- Delegate and validate completion of daily tasks.
- Leads and directs associates when acting as the leader on duty.
- Address and administer associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.
Store Operations and Overall Store Experience:
- Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
- Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
- Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
- Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
- Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
- Completes monthly live cycle counts, addresses discrepancies.
- Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
- Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
- Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
- Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
- Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.
Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory responsibility
- No direct reports, however, are expected to guide and support the development of other associates.
- Provides feedback on associate performance to direct supervisor.
- Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
Essential physical demands and worn environment
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
$17.9 per hour
...If you have strong leadership skills, an interest in retail, and you thrive in a fast-paced environment, join our Burlington Back of House/Receiving team as a Part Time Retail Stocking Team Lead! Retail Stocking Team Leads are a key part of our store's leadership team....SuggestedHourly payPart timeFlexible hoursNight shift- ...Branch Operations Lead At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel... ...to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or...SuggestedNight shiftAfternoon shift
$71k - $85k
...products, enables team members to contribute in a larger capacity than is possible in typical positions. Position Description The Operations Lead serves as a centralized project management and operational integration function within the Regulatory Affairs department at...SuggestedLocal area- ...for an organized, high‑energy, and leadership‑minded Assistant Operations Manager to optimize club performance, drive revenue, and support... .... Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections...SuggestedHourly payFlexible hoursShift work
$24 - $27 per hour
...Branch Operations Lead Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. As...Suggested$121.6k - $142.9k
...Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. About the Job: Product Operations Lead is responsible for bridging the gap between restaurant operations, business strategy, and product development. This role sits...Permanent employmentFull timeImmediate startHome officeFlexible hours$18 - $20 per hour
...currently looking for a Part-Time Sales Lead for our location at Mall in Mission Viejo... ...experience while supporting both Sales & Operations. You will leverage cutting-edge technology... ...seamless shopping journey between online and retail stores. Collaborate with a driven Store...Hourly payPart timeWork experience placementWork at officeImmediate startFlexible hoursAfternoon shift$22.5 - $31 per hour
...performing day‑to‑day non‑clinical pharmacy operations, administrative activities; ensures... ...development of pharmacy technician personnel. Leads training, coaching, and performance... .... Builds and sustains relationships with retail partnerships. People & Performance Management...Hourly payFull timeWork experience placementLocal areaFlexible hoursAfternoon shift$23.5 - $24.9 per hour
...Team Leader Are you ready to create the ultimate guest experience while inspiring the builders of tomorrow? Join the LEGO Brand Retail team as a part-time Team Leader The Shops at Mission Viejo in Mission Viejo, Ca and be a role model as you provide a brand...Hourly payPart timeLocal areaImmediate startWeekend work$19 - $22 per hour
...Retail Stock Lead As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships...Hourly payPart time$104.19k - $164.36k
...Project Leader**Job Summary**Lead and coordinate New Product Introduction (NPI) projects in a global, finish goods sourcing, supplier... .... + Support execution discipline across NPI projects while operating within a matrixed organization where functional ownership resides...Contract workWork at officeRemote workMonday to Friday$19.04 per hour
...products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network... ...Have 1-2 years of merchandising experience Have experience leading and training people Can use your smartphone or tablet to record...Hourly payShift work- ...A leading restaurant group in Lake Forest, California, seeks a Shift Leader responsible for managing restaurant operations during assigned shifts, ensuring compliance with standards and guest satisfaction. Ideal candidates will have a high school diploma, customer service...Shift work
- ...Job Description Job Description Hurley San Clemente Retail Sales Lead job description To assist store management, as a member of the Hurley team, to achieve sales targets and ensure long-term business growth by providing premium customer service and maintaining...Part timeWeekend workAfternoon shift
$18 - $20.5 per hour
...expression and life. Our high energy fast paced retail environment is reflected in the clothes... ...The role of Retail Store Floor Lead at Vuori is to lead the retail sales team... ...business Leads the team on the day to day operations of the store when the Store Manager or Assistant...Hourly payInterim roleCasual workShift workWeekend workDay shiftAfternoon shift$100k
...Training & development Vision insurance Store Manager – Delta Tire Delta Tire is looking for a high-level Store Manager to lead shop operations, develop team members, and deliver an exceptional customer experience. We are searching for someone with strong leadership skills...$23 per hour
...Retail Clerk Lead We are hiring immediately for a full time RETAIL CLERK LEAD position. Location: Sage Hill School - 20402 Newport Coast Drive, Newport Coast, CA 92657. Note: online applications accepted only. Schedule: Full time schedule. Monday through Friday, 6:0...Hourly payFull timePart timeLocal areaImmediate startRemote workMonday to FridayFlexible hoursShift work$18 - $20 per hour
...Part-Time Sales Lead Fabletics is currently looking for a Part-Time Sales Lead for our upcoming location... ...be responsible for providing a best-in-class retail store customer experience and support in Sales & Operations. Using cutting-edge technology, you will enable our...Hourly payPart timeWork experience placementImmediate startFlexible hoursAfternoon shift$85.2k - $102.5k
...Commercial Realty Group is seeking a skilled Property Manager in Irvine, California. The role involves managing a portfolio including retail, office, and industrial properties. Key duties include overseeing billing, maintaining tenant relations, and ensuring property...Work at office$80k - $120k
...a highly organized, proactive, solutions-oriented Director of Operations / Integrator to oversee the day-to‑day operations of a fast‑paced... ...communication timelines and client follow‑up Ensure no client, lead, or transaction falls through the cracks Maintain a concierge‑...Full timeContract workLocal areaFlexible hoursWeekend workWeekday work- ...KPIs Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to... ...Adjusting Program Previous experience in customer service and retail Knowledge of current store merchandise High level of business...Minimum wageFull timeLocal area
- ...The City of Laguna Beach is hiring an Animal Shelter Manager to oversee daily operations and ensure animal welfare. This role is critical for managing staff, fostering community partnerships, and providing exceptional care for shelter animals. Ideal candidates will possess...
- ...SUMMARY Plan and manage the room and related area's operations of the hotel to achieve customer (guests, associates, corporate and owners... ...using "checkbook" accounting. Manager Accounts Payable process Lead hotel team in absence of General Manager Monitors labor productivity...Hourly payDaily paidTemporary workWork at officeLocal areaShift workNight shift
- ...anywhere. We are recruiting experienced retail leaders for immediate placement as Experienced... ...training store. Learn Sun Auto’s operational standards, leadership principles, and customer... ...Two or more years of experience leading a team in a similar role. Proven experience...TraineeshipLocal areaImmediate startRelocation
$25 per hour
...Assistant Store Manager and build your path to the top! You'll lead, facilitate, and quarterback the sales floor while holding your... ...Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego...Local areaShift work$20 - $25 per hour
...riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive... ...manager balances excellence in retail operations with a passion for people, and the power... ...and set an example for our staff by leading retail teammates and direct all daily operations...Hourly payTemporary workWork experience placementLocal area$24.5 per hour
...dedicated to wellness through exceptional retail experiences. As an Assistant Store Manager, you'll help ensure smooth daily operations, support our team, and deliver outstanding... ...& in-store discounts What You'll Do Lead daily operations: Assist with store and restaurant...Hourly payFlexible hoursShift workAfternoon shift$165k - $185k
...Director, Clinical Operations TV Support Center - MISSION VIEJO, CA 92691; GV Irvine - Irvine... ...Operations Teams to ensure alignment. Lead, manage, and monitor all clinical operations... .... Customer service experience in a retail environment strongly preferred Strong...Hourly payFull timeRelocation- ...Job Description Job Description ESSENTIAL FUNCTIONS: In a lead role position, provides coordination and assistance to the shop and field operations of the Interior Components Services department. Conducts field visits to evaluate, measure and plan replacement and...Full timeFor contractorsWork at officeLocal area
- ...surgeons to partner with their patients to achieve optimized results for every unique eye. OVERVIEW: The Marketing Operations & Analytics Lead will play a critical role in supporting RxSight’s global digital growth strategy through ownership and optimization of marketing...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Operations Lead. Be the first to apply!
- operations tech Aliso Viejo, CA
- pharmacy operations Aliso Viejo, CA
- hr operations Aliso Viejo, CA
- production operations intern Aliso Viejo, CA
- travel operations Aliso Viejo, CA
- business operations intern Aliso Viejo, CA
- fund operations Aliso Viejo, CA
- senior vice president of operations Aliso Viejo, CA
- finance operations Aliso Viejo, CA
- amazon sales operations Aliso Viejo, CA


