Patient Services Coordinator

Care Coordinator II

The Care Coordinator works under the direct supervision of the Director and coordinates activities with the RN Care Manager/Medical Social Worker and Utilization review teams. The Care Coordinator is responsible for assisting members on the CM/UM teams. Assures appropriate communication occurs with all staff and customers. Handles routine clerical matters and also assists the teams with entering patient records and monitoring the Navihealth system remotely for placement of patients. The Care Coordinator manages work lists and team assignments as well as understanding benefits including Medicaid and Medicare. Performs secretarial functions for assigned leadership supports organizational scheduling and provides support to departmental activities and projects the Care Coordinator aids the Care Management and Utilization Review Directors Managers Leads Medical Director and Caregivers preserving the confidential nature of items of which he/she has knowledge. Includes phone support correspondence presentations scheduling. Provides administrative support for the departments by preparing typing copying forwarding and receiving facsimiles scribes for meetings preps agendas and meeting materials arranges meeting rooms and set up. and other duties as assigned.

Responsibilities:

• Data management and reporting including the management of work lists and team assignments compiling tracking reports and summaries.
• Referral coordination remotely using Navihealth for this activity networks with community agencies to assure appropriate communication/referral and works as liaison between hospital and community agencies maintains knowledge of community resources for health related needs maintains the S Drive for the departments with all information that is needed for the teams daily success in their roles.
• Keeps leaders informed of meetings work in progress maintains calendars coordinates meetings payroll editor maintains API and staff planning sheets tracks PTO requests approvals. Performs monthly and ad hoc reporting.
• Supports new hire orientation by having equipment set up and prepared for new hire reviews Outlook API and other items with new hires.
• The Care Coordinator provides maintains administrator status for both Navihealth and Cyberaccess assists getting new hires setup in these systems resetting passwords and works with the systems support people with any issues with the systems not working correctly.
• Other duties as assigned.

Education:

• H.S. Diploma - Required
• Healthcare related Degree - Preferred

Work Experience:

• 2 Years - Experience in healthcare managed care hospital or clinical setting with experience based on educational background. - Required
• 2 Years - Experience in health care related field in lieu of a degree. - Preferred

Licenses and Certifications:

Upon Hire

Travel Requirements:

Must be able to travel between various system facilities and off-site locations as needed. - Required

About Us:

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator Mosaic places the holistic needs of patients first by providing the right care at the right time and place offering high value and quality health care. Mosaic has a wide array of benefits to meet each employees individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued including concierge services employee lounge wellness programs free covered parking free on-site and virtual health clinics and many more. When paired with compensation and recognition it is what continues to make us the employer of choice for employees at any stage of their journey.