Sales Counter Representative

Job Description

Job Description

Job description:

Job Title: Sales Counter Representative

Department: Sales

Summary: To take and fill orders at each location's sales counter. Maintain a clean counter area and will call area. Maintain a professional image over the phone and in person to customers and vendors.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

· Greet customers promptly and courteously.

· Generate counter sales tickets.

· Handle customer returns promptly and accurately.

· Pull, double check, fill and load out merchandise for counter customers.

· Handle telephone inquiries and orders promptly and accurately and professionally.

· Maintain merchandise display in counter area.

· Keep counter area clean and organized.

· Service coffee and soft drink machines.

· Report customer complaints to management, the involved sales person and/or any other appropriate employees that may be involved.

· Keep a wants list of items asked for and not stocked and report these to management.

· Report items that are getting low or are out of stock to management.

· Cooperate with all employees.

· Perform other duties as asked or assigned.

· Follows environmental and safety regulations as well as corporate guidelines on business ethics.

· Participates in interactions to ensure cross training, customer satisfaction and management involvement regularly.

Supervisory Responsibilities: This position has no supervisory responsibilities .

Education and/or Experience: High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10;s and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Computer Skills : To perform this job successfully, an individual should be capable of being trained to operate a computer including the software necessary for the duties of the job. In addition, the ability to use and operate standard office equipment, such as a calculator, copier, fax machine, etc.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to talk or hear, reach with hands and arms, u