SaaS Account Specialist

Accentuate Staffing is working with a software company that is hiring an Account Specialist to support customers in a fast-paced, service-focused environment. This is a great opportunity for someone who enjoys working with people, solving problems, and growing in a client-facing role within a technology-driven business. This role is ideal for someone who communicates well, stays organized, and can handle a mix of customer support, account coordination, and day-to-day problem solving. You’ll help customers use a web-based platform, answer questions, resolve issues, and build strong relationships while learning the business and taking on more account responsibility.

Responsibilities

• Support customers and end users by answering questions, resolving issues, and helping them navigate the platform
• Help manage client accounts and keep day-to-day activity running smoothly
• Work with customers to understand their needs and recommend the best way to use the platform and services
• Build strong relationships through clear communication, follow-up, and reliable support
• Help identify ways to improve account performance and support overall client success
• Manage multiple priorities in a fast-paced environment while working independently

Requirements

• Bachelor’s degree preferred and some experience in customer support, account coordination, client services, or another customer-facing role
• Strong communication skills and a professional, personable approach with customers
• Comfortable working in a software-based environment and supporting clients through an online platform
• Organized, detail-oriented, and able to manage multiple tasks with a high level of focus
• Able to solve problems, think independently, and adapt in a fast-paced setting
• Positive attitude, team-oriented mindset, and willingness to learn