Design Studio Consultant

Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers , America's Leading Builder of Luxury Homes, seeks a Design Studio Consultant to assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Houston, Texas. The Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder’s code of ethics, values, and mission statement. This position will Interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.) and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary. This position will be on-site 5 days per week. Responsibilities Assist Prospective Buyers/Home Buyers with Tours and Options Selections Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed Provide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energy Orientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up Be familiar with product and house warranty specifics and be able to communicate this to buyers Adhere to predetermined deadlines for selection appointments, change requests, etc. Administrative Functions Complete Buyer selection paperwork accurately and by deadlines Navigate the Toll Intranet for product and builder information Utilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents Use Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication Interact with internal mortgage company personnel as needed to confirm buyer affordability Submit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners Prepare and double-check final document package for accuracy and submit to construction team Process special requests with appropriate approvals from management Answer phones as needed Interdepartmental Communication Provide status updates to Design Studio Manager Provide buyer feedback internally Maintain communication with on-site Sales Consultants Walk-through with sales/construction/marketing personnel of all merchandised models Execute selections for Quick Move-In inventory homes as needed by communities Continuing Education/Meeting Attendance Field visits as needed. Tour community models, Quick Move-In homes and homes in production Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterly Stay current on home product trends and/or design styles/colors via vendor trainings, online research, etc. All other duties as assigned Qualifications Does this describe you? When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely Applies creative problem-solving to address business needs and issues Must be able to handle the challenges related to customer service Ability to perform in a sales environment working and interacting with people and providing excellent customer service Ability to assist buyer in reaching decisions in a timely manner Ability to educate buyer on products Strong ability to set clear and concise expectations with customer that support corporate processes and policies Able to plan and prioritize while focusing on detail orientation and effective time management Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor Able to work with employees among multiple departments Working knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint Able to utilize the department specific technologies to solve business challenges Participate in continuing education as needed Do you have these qualifications? Essential: Great sales skills Basic knowledge of homebuilding/construction techniques Excellent communication and organization skills Patience, empathy and good listening skills Enthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer Valid driver’s license and clean driving record Preferred: Design knowledge, real estate/builder experience a plus An Interior Design degree is a plus We offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more! Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law. #J-18808-Ljbffr Toll Brothers