Vice President of Operations

Job Description

The Vice President of Operations is the operational heartbeat of the organization - ensuring that every department works in harmony to deliver a consistent, exceptional experience for clients, residents, and team members.

The Vice President of Operations is responsible for strategic and operational leadership across all Community Association Management offices in North Carolina and South Carolina. This includes ensuring consistent execution and service delivery across multiple locations and cultivating alignment across distributed teams.

This leader partners closely with the VP of Sales to ensure operational readiness aligns with growth, retention, and service delivery goals. They translate strategy into execution, holding department heads accountable for measurable results while supporting their professional growth and ensuring each team lives out our brand promise.

The ideal candidate is a strong, strategic operator - capable of diagnosing complex issues, implementing scalable solutions, and sustaining accountability across multiple departments

Key Responsibilities:

• Serve as a core member of the executive leadership team, collaborating with other VPs to execute the company's vision and strategic priorities.

• Lead, coach, and develop department heads across Community Management, Association Coordination, Compliance, Resident Services, and Administration.

• Oversee and optimize cross-office operations across all NC and SC offices, ensuring consistency in process, communication, and service delivery across geographically

distributed teams.

• Build a culture of accountability, clarity, and collaboration, ensuring every operational department executes its responsibilities effectively and consistently.

• Partner with the VP of Sales to align client onboarding, retention, and service delivery processes to support sustainable growth.

• Identify and resolve systemic issues, bottlenecks, and inefficiencies across departments to improve workflow and service quality.

• Implement and oversee operational rhythms - department reviews, leadership check-ins, and performance meetings - to ensure consistent communication and alignment.

• Oversee staffing strategies, leadership development, and performance management across all operational teams.

• Establish and refine standard operating procedures (SOPs), ensuring scalability, documentation, and alignment with company standards.

• Monitor performance metrics, client satisfaction, service levels, and financial performance to inform strategic decisions.

• Foster cross-department collaboration with Finance, HR, Maintenance, and Sales to strengthen company-wide communication and cohesion.

• Serve as a trusted advisor and strategic partner to the President & CEO, contributing to company-wide initiatives, process improvement, and long-term growth strategies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Bachelor's degree in Business, Operations Management, or related field required; Master's preferred.

• Minimum 10 years of progressive leadership experience, including 5+ years overseeing multi-department operations.

• Proven success in operational strategy, process improvement, and team development.

• Strong analytical and organizational abilities, with exceptional attention to detail.

• Superior communication and leadership skills - able to inspire confidence and foster accountability at all levels.

• Comfortable leading in a high-performance, direct-feedback culture that values results and integrity.

• Proactive, self-starter, natural curiosity - Experience in the Community Association Management industry strongly preferred; PCAM designation ideal.

• Experience leading operations across multiple office locations or distributed teams preferred.

• PCAM or CMCA or AMS certifications