Pest Control Field Supervisor

Pest Control Field SupervisorLocation: Albany, NYPay: $65,000 - $70,000The Pest Control Field Supervisor in Albany, NY is responsible for leading and managing a team of pest control technicians with the goal of delivering an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the Albany Branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 10+ pest control technicians. All aspects related to field technicians completing their jobs in a high manner will fall under the auspices of the Pest Control Field Supervisor.The Pest Control Field Supervisor will report to the Albany Branch Manager.The Pest Control Field Supervisor will manage a team of Pest Control Technicians.Position ResponsibilitiesRecruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customersIdentify/implement scheduling to ensure adequate coverage for peak volume periodsEfficiently schedule routes for field techniciansRoute Optimization managed daily yielding a 70+% tech utilizationAppropriately Performance Manage service team employeesLead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employeesRespond to field service technician questions, coaching the team through difficult client situations and diffuse upset clients, as neededEnsure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer RetentionEnsure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control servicesDEC liaison ensuring proper compliance and technician certificationsCommunicate with customers to ensure satisfaction and discuss additional services that customers may be appropriateBuild long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needsOperate company provided vehicle in a safe mannerProduct selection for required treatmentsEfficient use of company materials minimizing use and maximizing material usage under 5% of revenueProper material pick-up & discarding of used materialsPosition RequirementsMaintain company vehicle in accord with Department of Transportation and company guidelinesRead, write, and speak EnglishStrong customer service orientation, with two plus years previous experience in a customer service roleAbility to use personal protective equipmentStrong attention to detail and organization skillsAbility to perform physical aspects of role to include walking, bending, and lifting up to 50 poundsKnowledge of tree/shrub treatment or pest control products and services a plusSuccessfully complete a background check and drug testAbility to work both indoor/outdoor environments in all weather conditionsAbility to work extended hours as neededMust have at least 3 years of driving experience to drive a company vehicle.Valid New York State Driver's LicenseThree-five years' experience managing a field teamAbility to multitask and remain calm under pressure, especially during peak hours or intense situationsDemonstrated experience in managing conflict with customersExceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skillsStrong coaching and leadership skills, along with the ability to motivate employeesProficiency with necessary technology, including Microsoft Office SuiteHigh school diploma or equivalent requiredWhy work for JP McHale Pest Management?We offer:HEALTH BENEFITSMedical, dental and vision coverageCompany-paid life insuranceCompany-paid short-term disabilityOptional supplemental benefitsEnrollment eligibility begins first of the month following date of hireFINANCIAL ASSURANCE401(k) plan with company match of 4%Immediate enrollment eligibilityConvenient direct paycheck depositTeam Member reward and recognition programEmployee would be eligible for company bonus programsAND MOREEight (8) paid holidaysPaid time off eligibility begins the first day of employmentTeam Member referral bonusesOpportunities to participate in community eventsAt Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!**Equal Opportunity Employer**** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.**