Service Designer - Public Sector

At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you-supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Service Designer - Public Sector We are looking for an experienced Service Designer to help shape clear, user-centred, end-to-end services for our public-sector clients. In this role, you will work within multidisciplinary teams to improve how services are delivered across people, processes, policy, and technology. You will play a key part in ensuring services meet user needs, support operational goals, and align with government standards. Responsibilities: Plan and facilitate workshops that help teams develop a shared understanding of end‑to‑end services, mapping how people, technology, and processes interact across the service lifecycle Work closely with user researchers to interpret research findings and communicate insights to stakeholders, informing service strategy and roadmaps Identify and define meaningful measures to evaluate service performance, user experience, and organisational outcomes Create service design artefacts such as concept journeys, service blueprints, and roadmaps to support effective service delivery Map current and future service states, helping teams understand dependencies, pain points, and opportunities across the intersection of technology, operations, and policy Join our dynamic team and take on the challenge of shaping end‑to‑end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design. Required education None Preferred education Bachelor's Degree Required technical and professional expertise 1-2 years proven experience in service design and methodologies. Experience of working with/ delivering for external clients. Strong research and analysis skills. Excellent communication and interpersonal skills. Ability to work well in a team and adapt to changing priorities. To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential. This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). Preferred technical and professional experience Experience with user research methods and tools. Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network). Knowledge of UX design principles and practices. Experience with visual design tools (e.g., Sketch, Figma, Adobe XD). Passion for service design and continuous improvement.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMer as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Service Designer - Public Sector Job ID 119625 City / Township / Village State / Province Hampshire, London, City of, Manchester, Leicester Country United Kingdom Work arrangement Hybrid Area of work Design & UX Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr IBM