Network Engineer II

Position Description & Qualifications

Join our team as a Network Engineer!

Serco supports CMS, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.

We are seeking a skilled and motivated Network Engineer II to join our IT Fields Services team. The Network Engineer II is responsible for maintaining, supporting, and improving the organization's network infrastructure across multiple locations and environments. This role requires hands-on experience with routing, switching, firewalls, wireless technologies, and network troubleshooting in enterprise environments.

The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and the ability to work collaboratively with internal teams and external vendors to ensure network performance, reliability, and security.

As a Network Engineer, you will:

• Configure, deploy, maintain, and troubleshoot enterprise network infrastructure including routers, switches, firewalls, VPNs, and wireless systems.

• Monitor network performance and availability using network monitoring tools and respond to alerts and incidents.

• Support LAN, WAN, WLAN, SD-WAN, and cloud networking environments.

• Perform network upgrades, patching, firmware updates, and lifecycle management activities.

• Troubleshoot connectivity, routing, switching, DNS, DHCP, and firewall-related issues.

• Assist with network security initiatives including segmentation, access control, and vulnerability remediation.

• Collaborate with cybersecurity, systems, and cloud teams to support infrastructure projects and operational initiatives.

• Create and maintain network diagrams, configurations, procedures, and technical documentation.

• Participate in disaster recovery planning and business continuity testing.

• Provide Tier 2 escalation support for network-related incidents and service requests.

• Assist with vendor management, support tickets, and hardware/software evaluations.

• Ensure compliance with organizational standards, policies, and best practices.

To be successful in this role, you must have:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.

• 3-5 years of experience supporting enterprise network environments.

• Strong understanding of:

• TCP/IP networking

• Routing and switching protocols (BGP, OSPF, VLANs, STP)

• Firewall technologies and VPNs

• Wireless networking concepts

• DNS, DHCP, NAT, and subnetting

• Experience with enterprise networking equipment such as Cisco Systems, Juniper Networks, Fortinet, Palo Alto Networks, or similar platforms.

• Experience using network monitoring and troubleshooting tools.

• Ability to analyze issues and resolve problems in a timely manner.

• Strong written and verbal communication skills.

Additional desired qualifications:

• Industry certifications such as:

• Cisco Certified Network Associate

• Cisco Certified Network Professional

• CompTIA Network+ Experience with:

• Cloud networking platforms such as Amazon Web Services or Microsoft Azure

• SD-WAN technologies

• Network automation and scripting (Python, PowerShell)

• VoIP and unified communications systems

• Problem-solving and analytical thinking

• Attention to detail

• Team collaboration

• Time management and prioritization

• Customer service orientation

• Adaptability in fast-paced environments

If you are interested in working with a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io .