Front Desk & Customer Service Coordinator

Job Description

Job Description

Leadway International is seeking a detail-oriented and reliable Front Desk & Customer Service Coordinator to support daily office operations and high-volume order processing.

This role is the first point of contact for visitors and customers and plays a critical role in ensuring accurate order entry, timely communication, and coordination with warehouse and sales teams.

Key Responsibilities

• Greet and assist visitors, customers, and vendors professionally
• Manage incoming calls, emails, and inquiries with proper routing and follow-up
• Process high-volume customer orders accurately and efficiently (ERP system: Sage 100)
• Verify order details, pricing, and product availability before submission
• Coordinate with warehouse and sales teams to ensure timely fulfillment
• Monitor order status and proactively follow up on delays or discrepancies
• Maintain accurate records of orders, communications, and documentation
• Support general administrative tasks (filing, data entry, supply coordination)
• Maintain a clean, organized, and professional front desk environment

Qualifications (Required)

• Associate’s or Bachelor’s degree required
• Minimum 1 year of order entry or administrative experience in a fast-paced environment
• Strong attention to detail and accuracy in data entry
• Clear and professional communication skills
• Ability to multitask and manage competing priorities
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Bachelor's degree or associate degree required (in business or relevant field highly preferred)

Preferred Qualifications

• Experience with ERP systems (e.g., Sage 100)
• Background in wholesale, distribution, or logistics environment
• Experience handling customer inquiries and order coordination

What We’re Looking For

• Strong sense of accountability and follow-through
• Ability to stay organized under workload pressure
• Professional front desk presence and customer-focused mindset
• Team player who can coordinate effectively with warehouse and sales

Why Join Us

• Stable and growing company in food distribution
• Structured work environment with clear processes
• Opportunity to gain hands-on experience in operations and customer service
• Potential for growth into operations or supervisory roles

Founded in 2010, We are a rapidly growing Bay Area Central Located boba tea and yogurt topping supplier. We provide full service from sourcing, delivery to door, to opening shop consultation. Our goal is to provide the best shopping experience to our clients!

Company Description

Founded in 2010, We are a rapidly growing Bay Area Central Located boba tea and yogurt topping supplier. We provide full service from sourcing, delivery to door, to opening shop consultation. Our goal is to provide the best shopping experience to our clients!\r\n \r\nTo read more about us, please visit: Bossenfood.com and BossenStore.com