Telecommunications Technician

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Customer Service Technician will be performing installation, maintenance and troubleshooting of high‑speed Internet, video and voice networks, including associated wiring and equipment. Additionally, the role involves maintaining and repairing outside plant facilities within assigned geographic service areas. Location and Schedule This is a full time position located in the Kissimmee, FL area. The typical schedule is Monday‑Friday 8:00 am‑4:30 pm. The position may also include nights, weekends, holidays, overtime, and occasional on‑call duty. The Main Responsibilities Perform installation, maintenance and troubleshooting of high‑speed Internet, video and voice networks including associated wiring and equipment. Perform maintenance and repair on outside plant facilities. Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables. Observe all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested. Convey a positive and professional appearance and demeanor when communicating the company’s products and services to customers. Actively support sales and marketing related activities. Direct customer‑facing work and sales referrals. Maintain accountability and dependability (on time and on load when scheduled and on call as needed). Work as part of a team, using technical expertise to complete work efficiently and meet service measures. Practice active listening to take input from customers, APS and co‑workers for problem solving. Ask relevant questions to ensure problems are resolved quickly or to clarify information or directions. Engage in active learning, continually seeking new information and improving skills and knowledge. Perform any other duties as assigned. What We Look For in a Candidate High School diploma (or equivalent) or higher education/experience. Ability to distinguish colors on facilities. Ability to handle 28‑ft extension ladders (up to 75 lb routine work) and manhole covers (up to 150 lb). Ability to successfully complete service technician boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations. Basic computer skills including MS Office applications. Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). Ability to work aloft (e.g., ladder). Ability to work outside in all weather conditions and at various hours of the day/night. Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays. A valid driver’s license and satisfactory driving record. Preferred Qualifications Prior experience as a customer‑facing telecom operations technician. Basic electricity training/certification or documented equivalent work experience. ADSL installation/repair experience (self/full installs). A+/Net+ certification and required soft skills. Compensation Pay Ranges Minimum hourly rate: $15.61 Maximum hourly rate: $34.94 Lumen offers a comprehensive package featuring a broad range of health, life, voluntary lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, refer to the Post Offer section of the FAQ page. Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. This position is part of a bargaining unit and is represented by a union. Depending on the applicable collective bargaining agreement, you may be required to join the union, pay union dues, or have the option to join or not join. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, visit the privacy notice page. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. They are not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment with Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union‑represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Requisition #: 342090 #J-18808-Ljbffr