Personal Banker

Assists Consumer Banking Manager in branch operations. Ensures compliance with established policies and procedures. Ensures customer services are provided, including all transactions processed in the teller area, opening accounts, providing customers with information, resolving banking problems, cross selling banking products and services, and other projects, tasks, and responsibilities. Acts as a resource for operation and customer issues exercising discretion and good judgment. Assists in sales development activities including training of staff. Conducts relationships and activities consistent with established bank policies, procedures, and systems. Must have knowledge and understanding of compliance and fraud issues for protection of customer and bank. Performs entry level supervision of team, including assistance with transactions, risk assessment, coaching, motivating, and setting an example in sales, service, and operations. Provides legendary service to meet needs and expectations of customer. Must work to meet goals by promoting and cross selling a combination of financial products and services. Contributes to a team environment by accomplishing bank and branch results. Duties, Scope, Responsibilities & Authority Assists customers/employees, assists with staff motivation and achieving branch and individual sales goals. Opens and closes the branch. Performs teller duties: receives checks and cash for deposit and payment to accounts, verifies amounts, examines checks for proper endorsement, ownership, and fraud risk. Cash checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions. Performs customer service duties: opens and closes accounts, resolves customer problems, cross‑sell and answers customer inquiries about financial products and service offerings. Assists in day‑to‑day operations including customer service and teller duties on a regular rotation. Ensures operating procedures are followed. Provides legendary service to customers and coworkers. Resolves difficult situations with tact and diplomacy. Maintains thorough knowledge of bank products and services and ensures other branch personnel have that knowledge. Actively pursues sales opportunities and cross‑sells bank products and services. Works with Manager to set goals and makes efforts to reach those goals. Makes referrals to other business departments for traditional and non‑traditional products and services. Participates in sales programs to generate new customers. Arranges daily work plans to handle customer flow and bank processing requirements, provides customer service, and meets bank record‑keeping requirements. Follows branch control and cash handling procedures. Responsible for compliance with all banking regulations, including the Bank Secrecy Act and information security initiatives. Accountable for other tasks as directed. May be responsible for working in a different branch daily or temporarily assigned for a longer term, assuming responsibilities for that branch when assigned. Travel & Compensation Travel to different branches is required. Mileage will be reimbursed. The Flex Team Personal Banker will receive up to a $1,000 yearly bonus. Supervisory Responsibilities Reports to Branch Manager and indirectly to Assistant Manager. Work is reviewed by Branch Manager and Assistant Manager. Tellers report indirectly to Personal Banker with questions and/or problems when management is not present. #J-18808-Ljbffr