Patient Services Representative - CCP Monreoville

Patient Services Representative

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the offices in Monroeville and White Oak.

Weekend availability required to support the hours of operation.

Front desk experience preferred.

Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.

Scheduling: Arrange follow-up appointments and connect patients to services.

Support: Help patients navigate the healthcare system and provide clear instructions.

Technology: Register patients in Biometrics and promote MyUPMC portal.

Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.

Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.

Admin Tasks: Handle phone calls, scan records, and perform office duties.

Qualifications:

Completion of high school or equivalent.

Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.

Two years of experience in a medical, billing, fiscal, or customer service role preferred.

Knowledge of medical terminology preferred.

Prior experience with Medipac, Epic, or other health records systems preferred.

Licensure, Certifications, and Clearances:

Act 31, Act 33, Act 34, Act 73.

UPMC is an Equal Opportunity Employer/Disability/Veteran