Customer Care Specialist (phone, email, chat)

Customer Care Specialist (phone, email, chat)

Our client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for a Customer Care Specialist for a full-time remote job.

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in customer support via phone, email, and chat. The ideal candidate has a background in call centers, reception, or Amazon customer service, and knows how to handle even the most challenging conversations with kindness and professionalism across multiple communication channels.

The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.

The company prides itself on exceptional customer service and offers comprehensive warranties, including options for natural disaster protection. For those passionate about creating products that inspire active play and foster family connections, and who thrive in a collaborative, customer-focused environment, this company offers a great opportunity to elevate a career.

Requirements:

• Fluent English speaker with a clear US accent.
• Previous experience in call center, receptionist, or Amazon customer support roles (phone, email, and chat) is necessary.
• Patient, empathetic, and able to de-escalate tense situations.
• Strong verbal and written communication skills.
• Comfortable using CRM tools and customer support platforms (call, email, and chat systems).
• Proactive, organized, and able to multitask in a fast-paced environment.
• Tech-savvy and quick to learn new systems.
• Availability during US business hours (9 AM 5 PM EST/PST).
• A kind, calm attitude and a genuine desire to help others.

Key Responsibilities:

• Provide customer support via phone, email, and chat in a courteous, clear, and effective manner.
• Handle inquiries related to orders, shipping, product issues, warranties, and returns.
• Remain calm, empathetic, and solution-oriented, especially when assisting frustrated customers across all communication channels.
• Accurately log all customer interactions in the CRM system.
• Collaborate with other departments to resolve escalated issues efficiently.
• Continuously look for ways to improve the customer experience.
• Represent the company brand with integrity and care in every interaction.

Our benefits:

• Work for a market-proven, fast-growing company.
• Competitive salary.
• Supportive work environment.
• Fully remote work.