Customer Service Representative

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE-INSIDE SALES

Rochester, NH – Full Time

About our energy   

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options  
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays 
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours – full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Tuition reimbursement
• Additional voluntary benefits 
• Pet insurance 

About this opportunity 

This position is responsible for efficiently answering phone calls from prospective customers and scheduling appointments to meet with one of our outside sales representatives (Energy Consultants). Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

What your role will look like

• Source new sales opportunities through incoming phone calls and email inquiries.
• Manage and respond to customer inquiries, questions, and concerns accurately and appropriately.
• Gather detailed customer information and generate leads for sales representatives.
• Enter complete and accurate lead information into the sales software program.
• Schedule customer appointments for sales representatives. 
• Review signed proposals from customers and complete new customer account set up.
• Coordinate scheduling of new customer installations between sales representatives and service departments by creating installation work orders.
• Participate in special projects as assigned. 
• Be receptive to and successfully complete other duties as assigned.

What you’ll bring to this role

• Education: Minimum of high school diploma or GED equivalent
• Experience operating a multi-line/function phone system.
• Negotiate while maintaining a positive customer experience.
• Demonstrate ability to read and write in English and perform basic math skills.
• Demonstrate ability to multi-task.
• Demonstrate reliability and good customer service skills.

Apply now to heat up your career at Eastern