Senior Content Designer

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. If this sounds like you, you’ll fit right in. Who You Are At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Senior Content Designer with a focus on knowledge systems, structured content, and operational workflows to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience. You have a passion for knowledge: how it's structured, organized, and maintained. You're curious about how people find information, where content breaks down, and how thoughtful design can make knowledge easier to create, maintain, and use. You also enjoy solving complex operational problems through content. Whether you're improving documentation, designing a reusable content model, refining metadata, or simplifying an authoring workflow, you naturally think beyond individual documents to the larger systems they're part of. You're comfortable working with stakeholders across the business to understand how knowledge supports their work. You ask thoughtful questions, navigate ambiguity well, and balance user needs with operational realities. While you enjoy designing systems, you're equally happy rolling up your sleeves to improve the details that make those systems successful. Your Success Profile What You Will Work On Design structured content that supports consistent, reusable knowledge across our internal systems Transform complex operational processes into clear content models, workflows, templates, and reusable documentation Partner with cross-functional teams to understand how knowledge supports their work and improve how information is created, maintained, and delivered Contribute to the evolution of content models, taxonomy, controlled vocabularies, and metadata standards Improve authoring experiences by designing templates, workflows, and governance practices that make high-quality content easier to create Prototype and validate new approaches to content organization using the appropriate tools, whether that's documentation, spreadsheets, CMS models, or lightweight technical prototypes Identify opportunities to improve searchability, consistency, and AI readiness through better structured content Collaborate with designers, engineers, product managers, researchers, and subject matter experts to continuously improve our knowledge ecosystem How You Will Do Your Work As a Senior Content Designer, how results are achieved is just as important as the outcomes themselves. Success in this role is anchored in the following competencies: Systems thinking — You recognize patterns across content and workflows and understand how individual content decisions affect larger systems. Structured content design — You're comfortable designing reusable content models, templates, and documentation that scale beyond individual articles. Collaboration — You build strong partnerships with cross-functional teams, helping translate business needs into thoughtful content solutions. Curiosity and problem solving — You enjoy exploring unfamiliar domains, asking questions, and using experimentation to understand complex operational problems. Craft excellence — You care deeply about clarity, consistency, and usability, balancing strategic thinking with careful attention to detail. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications 5+ years of experience in content design, content strategy, information architecture, knowledge design, technical writing, or a related discipline Experience designing structured or modular content within content management systems, documentation platforms, or knowledge bases Experience collaborating with cross-functional partners to define requirements and deliver content solutions for complex operational or product experiences Experience improving content consistency through reusable patterns, templates, or governance practices Familiarity with one or more of the following: Content modeling Taxonomy and controlled vocabularies Knowledge management systems Documentation systems Interest in how structured content supports search, automation, AI retrieval, and scalable knowledge systems Strong analytical and systems-thinking skills The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year. #LI-Hybrid #LI-DW1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks . Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at View email address on click.appcast.io . Your comfort and success matter to us, and we're here to ensure an inclusive experience. Just Be You We’re committed to building a culture where everyone feels welcome, supported, and empowered to thrive. We believe that a wide range of perspectives, experiences, and identities strengthens our team and helps us create the kind of workplace—and world—we want to see. We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches. Of course, thinking around these areas is ever-evolving so, wherever applicable please feel free to select "I prefer to self-describe" and then elaborate so we can use your feedback to inform survey selections in the future. Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision. We are collecting this information to deepen our understanding of our candidate pool and to continue to foster a welcoming and equitable hiring experience for all. At Justworks, we are building an open, inclusive, and collaborative culture that values each person’s unique potential. We strive to help every Justworker grow with confidence in the collective service of our company, our community, and our customers. We know that creating a truly inclusive workplace where everyone thrives is an ongoing journey—one that requires consistency, accountability, and shared commitment. We’re proud of the company we’re building together, one great Justworker at a time. #J-18808-Ljbffr Justworks