Business Relationship Manager for Process Manufacturing

Business Relationship Manager for Process Manufacturing Location: Detroit, MI Job Description This position is part of TCS’s IoT and Digital Engineering Service Line, focusing on managing focused accounts, ensuring customer delight and mining accounts for driving business growth for customers in process manufacturing (such as chemicals, pulp & paper, paints & adhesives, etc.). The candidate will build excellent client relationships, manage accounts, and set program expectations in collaboration with delivery teams, engage in account mining activities to enable growth as per expectations, and build partnerships for services spanning product engineering, manufacturing, supply chain, sustainability, etc. The ideal candidate will have over 13 years of industry experience shaping proposals, building strong client relationships, managing account(s) P&L and driving growth while collaborating with cross‑functional teams to create business opportunities and enhance value for clients. Key Responsibilities Lead, grow and manage engineering, manufacturing and IoT solutions and services across industrial machinery customers including but not limited to manufacturing transformation, edge‑to‑cloud IoT platforms/applications and entire product lifecycle management services. Engage senior client executives, IT & business leaders, and procurement stakeholders to build long‑term partnerships. Monitor account(s) performance, lead business reviews, and support relationship management to expand service footprint. Drive account mining, identify opportunities towards pipeline development and manage sales cycles to closure, contributing to revenue growth and market expansion by positioning IoT and digital engineering services to prospective and existing clients. Build and maintain account maps, identify high‑potential opportunities, and strategize go‑to‑market plans with technical and sales leadership. Represent the company at industry events and build visibility through thought leadership and client engagements. Must‑Have Skills Strong domain experience in process manufacturing value chain for related industries such as chemicals, plastics & rubber, pulp & paper, paints & adhesives, etc. Proven account management and client relationship experience in the US region. Exceptional communication and stakeholder management skills. Qualifications Bachelor’s in engineering / Master in Engineering / MBA with 13+ years of experience, including at least 5+ years of business development experience managing a cluster of accounts or large accounts, mining, shaping and enabling growth in large‑scale technology solutions. Experience and deep domain knowledge of process manufacturing industries such as chemicals, pulp & paper, paints & adhesives, etc. Experience positioning offerings, developing and presenting proposals, value propositions, business cases and complex deal structuring. Strong technical skills with the ability to engage customers with consultative selling. Ability to understand market/customer needs and work with solution teams to help develop innovative solutions for the industry. Salary Range: $175,000 - $250,000 a year #J-18808-Ljbffr Tata Consultancy Services