Supervisor, Revenue Cycle - Financial Counseling

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs. 

Supervises and directs professional and support staff for the Revenue Cycle ensuring effective use of employees, equipment & materials within budget & quality standards. Responsible for full spectrum of human resources and operational functions and workflows, including but not limited to performance management, attendance management, training, and quality. Identifies trends, performs tactical planning and carries out strategic plans. Ensures staff has the resources to carry out their responsibilities. Optimizes staff productivity and service; resolves workplace problems of team and processes; develops policies, procedures and guidelines. Possesses the technical knowledge of the function being supervised. Implements retention and recruitment planning initiatives. Participates in the overall management of Revenue Cycle teams through involvement in Enterprise-wide projects, work groups, task forces, councils, and committees. Serves as liaison between area of responsibility and other constituents inside and outside of Mayo. Acts as the subject matter expert for assigned areas of supervision, members of the management team, and different sections within the Revenue Cycle and multiple areas outside of the Revenue Cycle. Maintains expert knowledge of workflows within the scope of responsibility and optimizes the use of available technology. May require occasional travel.

The Financial Counseling Supervisor serves as the frontline operational leader responsible for developing staff, driving performance, leading change, ensuring operational excellence, and supporting Mayo Clinic’s mission through exceptional patient financial experiences.

The Supervisor is responsible for balancing people leadership, operational management, strategic initiatives, and organizational change while fostering a culture of accountability, collaboration, professionalism, transparency, and continuous improvement.

The Supervisor serves as the primary connection between frontline Financial Counseling staff and leadership by translating organizational priorities into actionable workflows, measurable outcomes, and sustainable improvements.

This role requires advanced knowledge of Revenue Cycle operations, Financial Counseling workflows, patient access functions, payer requirements, financial clearance processes, Epic functionality, and patient financial experience principles.

The FC Supervisor is expected to model Mayo Clinic values, demonstrate leadership presence, lead through influence, communicate effectively during change, and support enterprise-wide strategic priorities.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. 

Qualifications

High School diploma and five years of relevant management experience, associate's degree with 3 years of Finance Management experience OR bachelor’s degree and one year of relevant financial experience OR master’s degree required. 

Possesses PC skills, both keyboarding and applications. Knowledge of and experience with Finance systems and applications preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program. 

Exemption Status

Exempt

Compensation Detail

$70,699 - $112,257 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday -Friday; 8:00am - 5:00pm and as business needs. This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Miranda Grabner