Wraparound Program Manager

Are you passionate about promoting safety, stability, and connection for children, youth, and families in South Dakota?

You Belong at Lutheran Social Services

At LSS, we believe every child deserves to grow up in a safe, loving, and nurturing family. We work alongside families to build on their strengths, connect them with resources, and create lasting support systems that help children and youth thrive.

The Wraparound program puts the family’s voice, strengths, and choices at the center of care. In this role, you’ll work directly with youth and families, bringing people and resources together to help them identify solutions and reach their goals.

#YouareLSS

HOURS:

Full-Time, 40 hours per week, occasional evenings as needed.

SALARY:

Exempt. Dependent on experience and qualifications.

TRAVEL:

Travel is required. Mileage reimbursement.

BENEFITS:

LSS is proud to offer a wide range of benefits to qualifying full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• $600 hiring bonus* external candidates only
• PTO Time Frontload Up to 24 Hours for benefit-eligible employees
• 8 Paid Holidays
• 401(k) 3% match
• Four Wellmark BCBS medical plan options, with HSA & FSA options
• Dental and Vision plans
• Employer paid life insurance to provide support for your family
• Career development opportunities, hands‑on training, and mentorship
• Federal Public Service Loan Forgiveness Eligibility

In this role, you will have the opportunity to strengthen community partnerships, support families through challenging circumstances, and help shape the continued growth and success of the Wraparound program.

A Day in the Life of a Wraparound Program Manager

As the Wraparound Program Manager , you will provide leadership, guidance, and oversight to the Wraparound/Family Stabilization team while helping ensure children, youth, and families receive coordinated, family-driven support.

Your day may include supporting staff with complex cases, co‑facilitating Family Team Conferences, providing crisis consultation, and collaborating with community partners. You will also help guide the overall success of the program through strategic planning, budget oversight, program reporting, and identifying resources to support program sustainability.

You will build strong relationships with community and program partners, represent LSS in the community, and ensure staff have the support and guidance needed to successfully serve children, youth, and families. Occasional evening consultation and crisis stabilization support may also be needed.

RESPONSIBILITIES:

• Provide information and intake services to families, referral sources, and community partners regarding Wraparound services and the C.A.R.E.S. model.
• Facilitate Family Team weekly meetings and guide families through the Wraparound process, including developing individualized Plans of Care and Crisis Plans.
• Assess family strengths, needs, resources, and circumstances to support individualized service planning.
• Provide supportive counseling, resource coordination, and referrals to help children, youth, and families build on their strengths and access appropriate community and natural supports.
• Maintain respectful and professional relationships with families, referral sources, and community partners while providing ongoing consultation and coordination of services.
• Maintain timely and accurate documentation in required systems, including CareLogic, and complete required program data and reporting.
• Represent LSS and the C.A.R.E.S. Wraparound program professionally, participate in required meetings and training.
• Travel as required to meet with families, attend meetings, and coordinate services within the community.

QUALIFICATIONS:

Candidates must possess or be eligible to obtain licensure as a Social Worker or Social Work Associate through the South Dakota Board of Social Work Examiners. Obtaining and maintaining licensure is a requirement of this position. Guidance through the licensure process will be provided by Lutheran Social Services of SD.

• Bachelor’s degree in social work or related field, plus four years related experience is required.
• Licensed Social Worker or Licensed Social Work Associate through the South Dakota Board of Social Work Examiners is preferred.
• Must be at least 21 years of age, is required.
• Must successfully complete all agency background checks, is required.
• Requires active auto-insurance, a valid driver’s license or the ability to obtain one with approved driver status.

LSS Expectations & Core Values

• Compassionate – We engage with empathy and provide non‑judgmental services.
• Appreciative – We recognize and develop the strengths of our clients and employees.
• Respectful – We build professional and collaborative relationships with clients, partners, and colleagues.
• Ethical – We uphold high standards of integrity and quality in all actions.
• Strategic – We anticipate and respond proactively to community needs.

LSS is an Equal Opportunity/Affirmative Action Employer.

Please note:

As part of our hiring process and to meet accreditation requirements, applicants will be asked to complete a prescreen questionnaire.

*Hiring bonus available to external candidates only.