Customer Quality Engineer

Nifco - Shelbyville, 380 Hudson Blvd, Shelbyville, Kentucky, United States of America Job Description NIFCO America is a leading global supplier of functional plastic parts for the automotive industry. NIFCO offers competitive pay, top notch health benefits with low premiums/deductibles, eleven paid holidays, referral bonus, 401K program plus much more. We have a lot of opportunity for growth at NIFCO! Customer Quality Engineer Job Summary: Lead and direct customer issues to closure by facilitating appropriate teams, solving problems, and providing quality assurance to prevent future quality events. Responsibilities Level I Primary interface with customers for quality related concerns Coordinate, lead, and facilitate customer requests and audits in a timely manner Analyze and interpret drawings, data, manuals, and other materials to determine requirements, inspection/testing procedures, and path forward to resolve the issue Plan and conduct the analysis, inspection, testing requirements/procedure, and integration to assure the quality of the assigned product or process Coordination of sorting and containment activities (internal/external) Maintain all related portals, websites, databases, and tracking systems (internal/external) Complete appropriate documentation as required, such as 8Ds, 5Ps, 5-Whys, etc. Champion continuous improvement efforts to assure continued customer satisfaction Ensure that the existing IATF/ISO/etc. quality standards are maintained and followed Maintain a positive influence by behaving in a manner that enhances Nifco’s success Level II All of the above Level I functions plus Lead teams to develop countermeasures for shortcomings to prevent recurrence Level III All of the above Level I & II functions plus Spearhead critical quality issues, and lead teams to eliminate issue recurrence Plan and develop all aspects of the quality structure to assure the quality of the project Mentor and train lower level engineers and assist with management functions Complete an approved quality or process improvement mechanism once per quarter Company Policy Nifco has a long-standing policy of non-discrimination in employment. We are an equal opportunity employer and do not unlawfully discriminate. Nifco - Shelbyville, 380 Hudson Blvd, Shelbyville, Kentucky, United States of America #J-18808-Ljbffr