Airport Rental Lot Customer Service Associate - Madison Airport

Job Description

Job Description

Description:

Do you enjoy working outdoors, staying active, and helping customers have a smooth, positive experience? Join our team at the Madison Airport and play a key role in keeping our rental operation running efficiently!

As a Rental Lot Associate, you’ll work outdoors across our airport rental lots to ensure vehicles are clean, organized, and ready for customers. You’ll use a handheld mobile device to update vehicle status, assist customers during pickup and return, and help coordinate vehicle movement to support a fast-paced operation.

Responsibilities:

• Vehicle Inventory — Track and record vehicle status using a mobile handheld device.
• Customer Support — Greet customers, answer questions, and provide friendly, professional service.
• Vehicle Check-In/Out — Record mileage, fuel levels, and vehicle condition; enter information into our system accurately.
• Vehicle Inspection - Review vehicles for body damage, mileage, and fuel level
• Lot Organization — Ensure vehicles are clean, available, and positioned correctly for rental.
• Vehicle Movement — Drive and reposition a variety of vehicles as needed.
• Detailing Vehicles - Assist with detailing vehicles as needed.

What We’re Looking For:

• Customer-focused, friendly attitude
• Strong communication skills
• Comfortable using mobile devices; basic computer/data-entry skills
• Enjoy working outdoors and staying physically active
• Flexibility to work various shifts, including weekends
• Ability to stand, walk, and move around the lot for extended periods
• Ability to enter/exit and drive multiple vehicle types
• Must be 18+, legally authorized to work in the U.S., and hold a valid driver’s license
• On-site role only (not remote)

Compensation & Benefits:

• $18-20 per hour, with weekend hours paid at an additional shift differential of $2 per hour.
• Paid time off (PTO) that begins accruing from day one.
• Paid holidays, including your birthday!
• Comprehensive benefit package for full-time employees, including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with generous company match.
• Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases.
• Access to employee assistance program.

About us:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers!

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

• Must be at least 18 years of age.
• Valid driver’s license for at least two years with good driving record.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management.
• Basic computer skills (typing, data entry)