General Manager

Overview As the General Manager, you will be responsible for overseeing all aspects of our restaurant’s operation, ensuring excellence in service, efficiency, and profitability. Your leadership will be key in driving the success of our establishment, fostering a positive team culture, and delivering exceptional guest experiences. Responsibilities Strategic Leadership: Set and execute the strategic vision for the restaurant in alignment with company goals. Ensure a culture of excellence, accountability, and continuous improvement. Lead the restaurant team with a focus on efficiency, service, and profitability. Operations Management: Oversee daily restaurant operations to ensure seamless service and optimal efficiency. Monitor kitchen, bar, and front-of-house operations to maintain high standards of food quality and presentation. Enforce health, safety, and sanitation regulations to maintain a safe and compliant dining environment. Develop and implement policies and procedures to enhance operational effectiveness. Staff Management & Development: Recruit, hire, train, and develop staff across all restaurant functions. Lead and mentor Assistant Managers and staff to ensure professional growth and strong team performance. Conduct regular performance reviews, set goals, and provide constructive feedback. Foster a positive work environment that encourages teamwork and high morale. Guest Experience & Service Excellence: Ensure outstanding guest experiences by upholding hospitality standards and addressing customer feedback proactively. Develop guest engagement strategies to enhance repeat business and loyalty. Resolve guest concerns promptly and effectively to maintain a strong reputation. Financial & Business Management: Develop and manage budgets, forecasts, and financial plans to meet revenue and profitability goals. Monitor financial performance, analyze data, and implement cost-control measures. Ensure effective inventory management, purchasing, and cost optimization. Collaborate with ownership or regional management to develop business strategies. Marketing & Community Engagement: Oversee local marketing efforts and promotional campaigns to drive business growth. Build relationships with the local community, businesses, and industry partners. Utilize social media and other marketing tools to enhance brand awareness. Qualifications Minimum of 5 years of experience in restaurant management, including at least 2 years in a senior leadership role. Proven expertise in restaurant financial management, including budgeting, forecasting, and cost control. Strong leadership skills with the ability to inspire and develop a high-performing team. Exceptional problem-solving abilities and decision-making skills. Proficiency in restaurant management software and Microsoft Office Suite. Knowledge of Latin cuisine and experience in a full-service restaurant is a plus. Must hold or be able to obtain a state liquor service license (if applicable). Must hold or be able to obtain a ServSafe Manager Certification. Work Requirements Minimum of 45 hours per week with open availability, including nights, weekends, and holidays. Attendance at professional development meetings and training in Central Indiana. Ability to perform physical tasks such as standing for extended periods and lifting up to 50 lbs. #J-18808-Ljbffr Social Cantina- Germantown, TN