Manager, Operational Risk & Governance - Credit Card

Manager, Operational Risk & Governance – Credit Card

The Brightway Credit Card team is looking for a Manager, Operational Risk & Governance – Credit Card to strengthen our operational risk framework, drive issue resolution, and support audit and regulatory activities across a fast-growing product. This role partners closely with business, operations, compliance, and technology teams to ensure a strong control environment and seamless execution during high-visibility events.

If you're highly organized, influential, and energized by solving complex problems across multiple business units, this is a great opportunity to make a meaningful impact.

What You'll Do

• Lead issue and incident management: Track, analyze, and support the resolution of operational issues, ensuring timely escalation and closure.
• Drive remediation and reporting: Build remediation plans, executive reports, and documentation for senior leadership and key stakeholders.
• Strengthen governance: Support the development and enhancement of policies, procedures, and control frameworks across card operations.
• Create executive-ready materials: Develop presentations, monthly business reviews, and other strategic communications.
• Support audits and exams: Coordinate exam activities, compile requested data, validate responses, and track progress through completion.

What You Bring

• Bachelor's degree
• 3+ years in corporate governance, internal audit, or risk-focused roles
• Strong understanding of regulatory relations and risk governance processes
• Experience with controls, operational risk, regulatory, or quality assurance work
• Excellent communication, facilitation, and stakeholder-management skills
• Data-driven approach to solving ambiguous or unstructured problems
• Ability to manage multiple priorities and deliver under tight deadlines
• Proven ability to influence and collaborate across diverse teams, including senior leaders
• Strong attention to detail and analytical mindset
• Proficiency with Microsoft Office tools

Preferred Qualifications

• Experience in credit card or financial services
• Familiarity with risk and control tools such as Archer, Pulse, and Tableau

Location: Charlotte, NC; Wilmington, DE hybrid schedule