Assistant Pool (F&B) Manager

Loews Miami Beach Hotel Restaurant Supervisor

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

This position is responsible for the supervision of the respective restaurant activities, to include: staffing, training, scheduling of employees, planning, organizing, directing and coordinating all restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds guest's expectations and hotel standards and is delivered in a friendly and professional manner.

Responsibilities include:

• Greets and seats guests as needed and ensures total guest satisfaction.
• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies.
• Provides floor coverage as needed.
• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary.
• Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
• Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management.
• Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales.
• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation.
• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required.
• Directs staff towards the goals of the Loews Corporation as defined by management.
• Ensures proper handling of guest checks and payment transactions.
• Intercedes and/or fills in for employees should need occur.
• Trains or supervises the training of all department employees.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Must have experience in, and be able to train and motivate staff
• Must be able to work under pressure
• Agility in multitasking
• Ability to make decisions on imperfect information
• Decisiveness
• Most maintain high standards of service.
• Must be fluent in English (read, speak and write).
• Excellent communication skills are essential
• Must be customer service oriented and have excellent hospitality skills
• First Aid/CPR certified
• Must be flexible to work any shift, including weekends and holidays
• Must be able to obtain Food Handle's Card