Customer service representative

We are seeking an ambitious, energetic, and growth-minded Customer Service Representative to join a premier global consumer goods brand based out of Port Washington, NY (Roslyn Area).

If you have a passion for helping people, a great work ethic, and are looking for a role that offers long-term stability with excellent upward mobility, this is the perfect opportunity for you! We love diverse backgrounds-prior experience in retail, hospitality, or food service is highly valued and easily transferable here. Interested in joining a top-tier team? Apply today with your updated resume for immediate consideration!

salary: $22 - $24 per hour
shift: First
work hours: 9 AM - 6 PM
education: No Degree Required

Responsibilities

• Order Entry & CRM Management: Accurately enter, process, and track customer orders directly within the CRM platform; update customer accounts with detailed, high-quality notes regarding interactions, changes, and shipping status.
• Omnichannel Support: Deliver outstanding service by accurately responding to inbound calls, emails, and live chats regarding orders, products, services, and replacement parts.
• Issue Resolution: Identify the root causes of customer inquiries, develop effective resolution action plans, and collaborate across internal departments to ensure positive outcomes.
• Technical Assistance: Provide basic technical troubleshooting and leverage internal resources/product specifications to deliver accurate solutions to customers.
• Claims & Warranty Management: Review warranty policy terms to determine coverage levels and assess the validity of product inquiries or incorrect shipment claims.
• Returns Management: Facilitate the returns and replacements process, including preparing shipping documentation for returned goods as needed.
• Reputation Management: Monitor and review product ratings and feedback on Kraus.com and retail partner sites to proactively address and resolve customer concerns.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Adapting to Change
• CRM
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Customer Service
• Call Center Support
• Customer support
• Customer Relations
• Data Entry
• Phones
• Technical Support
• Analytical Thinking
• Retention
• Emails

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.