Guest Service Associate - The Harvest Cafe

Job Description

Job Description

GUEST SERVICE ASSOCIATE

Harvest Café – Kitchen Kettle Village

Intercourse, Pa | Part-time | $12-$15 per hour + tips (Rate based on experience and availability)

Kitchen Kettle Village is seeking guest-focused team members for the Harvest Café. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced café setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups.

Vision : Spreading Happiness

Mission : Creating Exceptional Experiences and Lasting Memories

Values : Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Employee fun days
• Learning and development opportunities

What You'll Do

• Accurately handle all money transactions, close registers, and reconcile cash at end of business day
• Assist with opening and/or closing the Café as needed
• Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors
• Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information
• Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies
• Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested
• Demonstrate complete menu knowledge and share with guests
• Build relationships with regular tour guides and bus drivers, learning their names and preferences
• Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas

What You Bring

• Communication excellence
• Teamwork orientation
• Attention to detail
• Confidentiality
• Problem solving skills
• Stress management/composure
• Coachability
• Ability to adapt to changing environment

For a complete description of this position, please review the attached full job description. The attachment includes detailed information about the essential functions, competencies, work environment, physical demands, position type, expected hours of work, and other job-related details.