Front Desk Staff

Front Desk Agent At Holiday Inn Express & Suites, the Front Desk Agent is the primary point of contact for guests, responsible for providing "True Hospitality" through exceptional service and efficient administrative support. Core Responsibilities Guest Service: Provide a warm welcome, manage check‑ins/outs, and handle guest inquiries or complaints with a positive attitude. Reservations & Billing: Create and manage bookings, process cash and credit transactions, and ensure accurate guest records in the Property Management System (PMS). Brand Loyalty: Promote the IHG One Rewards program by acknowledging members and enrolling new guests. Operational Support: Coordinate with housekeeping and maintenance for room readiness, manage the front desk bank, and keep the lobby area clean and organized. Local Expertise: Act as a source of local knowledge, providing directions and recommendations for nearby attractions and dining. Qualifications Education: High school diploma or equivalent preferred. Experience: Prior customer service or hospitality experience is beneficial but often not required for entry‑level roles. Skills: Strong communication, basic math, and computer literacy. Availability: Ability to work flexible shifts, including nights, weekends, and holidays. Physical Requirements: Ability to stand for an entire 8‑hour shift if needed and lift up to 25–50 pounds. Benefits Often Included Competitive hourly pay (Based on Experience). Holiday Pay. Employee discounts at IHG hotels worldwide. #J-18808-Ljbffr