AI Technology Usability Researcher

AI Technology Usability Researcher

Remote in Seattle, WA area only

Pay: $55-$60 Hourly DOE

Ready to advance your career with a Fortune 100 Technology Industry Leader? Our client is seeking an AI Technology Usability Researcher to join a group of research peers as they evaluate and improve the user experience for their well-known internal products. The AI Technology Usability Researcher must be able to communicate clearly cross-functionally, work in a fast paced environment, and make clear strong decisions. The researcher will partner with external research vendors to help screen and recruit participants for studies, and will run rapid research across both short-term and expanded portfolio projects. This role will also help build, set up, and manage a pipeline of UX research, ensuring studies are executed efficiently and at scale. If this sounds like you, please read along and apply!

Responsibilities

• Research Execution and Project Management: Execute multiple concurrent research projects as assigned to evaluate task performance of Excel and Copilot compared with competitors
• Generative and Evaluative Research: Conduct quick-turnaround qualitative and mixed-methods research to generate insights for Excel and Copilot.
• Data Analysis and Synthesis: Analyze and synthesize diverse data sources, prioritize findings, and clearly summarize work in visually well-designed, clear and actionable reports.
• Project Management: Coordinate with multiple research and product team partners, study recruitment vendors/panel management, and research ops to move projects forward.
• Hands-on Research Execution: study design, benchmark execution, analysis, etc.
• Rapid Insight Generation: Execute research and compile insights quickly to maximize impact.
• Rapid Output Generation: Creating assets such as videos, presentations, and documents to summarize the insights.

Skills & Experience (Required)

• An advanced degree in Engineering, Social Science, or other data or research-centric field.
• Proven experience in designing and executing mixed-methods UX research, including observing, understanding, and synthesizing human behavior into insights, to drive customer-focused product development.
• Exceptional project management, organizing, and planning skills with keen attention to detail.
• Strong written and verbal communication skills, with the ability to present and influence data-driven decisions.
• Proficiency in qualitative research methods, insight synthesis, and generating insightful reports/outputs.
• 6 months+ experience researching generative AI / LLM in a professional setting
• A passion for translating ideas, needs, and requests into rigorous and valid research questions.

Skills & Experience (Desirable)

• An advanced degree in Human Computer Interaction, Human Factors, or related fields.
• Experience conducting user research on AI, particularly generative AI (LLMs)

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.