Service Manager

Job Description

Job Description

Description:

Join Our Growing Team at Commercial Truck & Mobile Repair!

Commercial Truck & Mobile Repair is expanding, and that means exciting new career opportunities! Become part of a well-established, iconic family of companies known for its outstanding workplace culture, strong team camaraderie, and continuous development opportunities.

At Commercial Truck & Mobile Repair, we prioritize hiring dedicated individuals who can meet the high expectations of our customers and industry. We believe our employees—through their hard work and commitment—are the true foundation of our strength and success.

We’re looking for candidates who resonate with our mission: to ensure every customer enjoys a positive, memorable experience . Our ideal team members are respectful, honest, fair, and effective communicators who embody our values and vision.

Since the mid-1970s, companies across the Twin Cities have trusted us to maintain their fleets. We are a full-service Fleet Maintenance Management Company and proud to be part of the Berger Transfer & Storage, Inc. Family of Companies —a trusted name in relocation, distribution, and warehousing services since 1910.

Now Hiring: Service Manager

The Service Manager plays a key role as the liaison between customers and technicians. This individual is responsible for managing service intake, task delegation, processing, and job completion.

Key Responsibilities:

• Communicate effectively with customers regarding vehicle/equipment issues and repair options.
• Create accurate estimates and ensure all service requests are properly documented.
• Obtain and update Purchase Orders (POs) and Repair Orders (ROs) with detailed descriptions.
• Monitor the progress of all repairs and delegate tasks to appropriate technicians.
• Review all service paperwork for accuracy and completeness.
• Understand and apply warranty coverage guidelines.
• Enforce all company purchasing programs and standards.
• Maintain a clean, safe, and OSHA-compliant work environment.

Qualifications:

• High school diploma or equivalent required.
• Minimum 5 years of experience in an automotive or truck repair environment.
• Previous supervisory or management experience preferred.
• Strong verbal and written communication skills.
• Professional phone etiquette.
• Proven ability to diagnose and communicate repair needs clearly.
• Must pass MVR check, DOT physical, drug screening, and background check.